tag:blogger.com,1999:blog-32053362.post2092753547431541172..comments2024-03-18T06:27:51.599-04:00Comments on Not Running a Hospital: Delta misses the connectionPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-32053362.post-47556528969303747112012-03-23T08:15:09.555-04:002012-03-23T08:15:09.555-04:00You may recall the famous scene in Bob Rafelson...You may recall the famous scene in Bob Rafelson's film, "Five Easy Pieces," in which Jack Nicholson attempts to order plain toast that is not on the menu. He says,<br />"I'd like an omelet, plain, and a chicken salad sandwich on wheat toast, no mayonnaise, no butter, no lettuce. And a cup of coffee."<br /><br />The waitress responds, "A #2, chicken salad sand. Hold the butter, the lettuce, the mayonnaise, and a cup of coffee. Anything else?"<br /><br />Nicholson's character responds, "Yeah, now all you have to do is hold the chicken, bring me the toast, give me a check for the chicken salad sandwich, and you haven't broken any rules."Robertnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-86684336921705834802012-03-22T10:34:41.928-04:002012-03-22T10:34:41.928-04:00A flood of comments from Facebook:
John: But Paul...A flood of comments from Facebook:<br /><br />John: But Paul, if they do something for your convenience they might get stuck in a landslide of finding ways to help all their other customers. The disposal bills for all the toxic red tape they'd have to throw away would be staggering! And then there'd be the cost of depressing morale after employees discover that they can really mean it when they say, "I can help you with that."<br /><br />David: You expect them to be customer friendly??? Be grateful they take your money and treat you like a cow.<br /><br />Maxine: Oh Dear, I was going to book on them for a trip to my daughters.<br /><br />Beverly: Wait, you mean you asked for the same thing going and coming back - they allowed it going, but not coming back? This means they inconsistently apply their own policies. What a screwed up bunch.<br /><br />David: Paul - I rarely fly Delta due to their ridiculous policies and the extreme devaluation of their SkyPeso program, but the last time I flew with them I encountered an even more egregious example of their inflexibility; just like you I was early and asked to stand-by on an earlier flight; the gate agent told me there were plenty of seats but I'd have to pay the $150 fee, which I refused. The next flight, the one I was booked on, was oversold, and they ended up paying volunteers $400 each to give up their seats!!! I asked the gate agent if she saw the irony in this; big sigh, and she responded 'that's just the rules we have to follow; we're not given any flexibility to do what makes sense!'<br /><br />Vickie: Paul, you are likely to get many posts like the above. I didn't mention that I, too, avoid Delta like the plague. Wait til all the comments are in, then send them on to your "person" at Delta.Paul Levyhttps://www.blogger.com/profile/17065446378970179507noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-38166771973471567052012-03-22T08:46:45.790-04:002012-03-22T08:46:45.790-04:00American Airlines has the same rules. We waited 4...American Airlines has the same rules. We waited 4 hours in Dallas for a 4 pm flight, when there was a 1 pm flight with seats. One of the two flights was booked on miles, which is why they would not let us aboard. We also had carry-on luggage onlylAnonymousnoreply@blogger.com