tag:blogger.com,1999:blog-32053362.post3923185909379062737..comments2024-03-18T06:27:51.599-04:00Comments on Not Running a Hospital: Tell me the news up frontPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-32053362.post-53854142154259299272010-12-14T21:25:45.427-05:002010-12-14T21:25:45.427-05:00I like this post. It has business relevancy outsi...I like this post. It has business relevancy outside healthcare too. Many of us begin our "direct" conversations with preambles:<br /><br />"Hey, Scott, you've been doing great work. You're a lovely human being. I respect you. Now, let's talk about the last financial model you emailed me"<br /><br />instead of <br /><br />"Scott, have a question about where you got this depreciation number. I don't disagree. Wanted to clarify"<br /><br />OR<br /><br />"Scott, you impressed the entire board with your analysis. Footnoting all the OPEX items is what won them over"<br /><br />Positive feedback can stand alone. We can also be direct without sugarcoating. Provided we have strong relationships in place!Dhaya Lakshminarayanannoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-42592249681477962022010-12-12T11:22:06.579-05:002010-12-12T11:22:06.579-05:00Paul,
Thanks for this terrific, subtle example of...Paul, <br />Thanks for this terrific, subtle example of how thinking before we speak, even for just a moment to contemplate the listener's position, affects how someone perceives a discussion. Of course this "case" isn't so bad, as pointed out by another comment above. The doctor was going far out of his or her way to let the patient know the good news, and 35 seconds is zilch in the big scheme. Still, it's a revealing transcript from which a lot of us might learn to be better communicators.Elaine Schattner, M.D.http://www.medicallessons.netnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-21745541389499786852010-12-12T00:10:01.412-05:002010-12-12T00:10:01.412-05:00Yes, perfect. When a call like this comes, one'...Yes, perfect. When a call like this comes, one's heart is in the throat. It's perfect to start it with "good news" in the first breath or two.e-Patient Davehttps://www.blogger.com/profile/10580173010531257463noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-7267810261932407172010-12-11T22:54:49.519-05:002010-12-11T22:54:49.519-05:00For sure, and he is a great clinician and wonderfu...For sure, and he is a great clinician and wonderful person.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-56128933730219372912010-12-11T19:21:55.928-05:002010-12-11T19:21:55.928-05:00Paul,
Let's highlight the good deeds of this ...Paul,<br /><br />Let's highlight the good deeds of this doctor, calling on a Saturday...leaving his number asking to be paged when not on call. True probably could have been a bit better but certainly above and beyond what many would do.Anonymousnoreply@blogger.com