tag:blogger.com,1999:blog-32053362.post40688438328120169..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: 10 out of 10Paul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-32053362.post-44178306888981234882008-06-22T19:04:00.000-04:002008-06-22T19:04:00.000-04:00This comment isn't about the ED, but about the ast...This comment isn't about the ED, but about the astounding improvement in care I've encountered as a patient of the gastroenterology unit at BID in Boston. I have checkups and tests there once or twice a year, and it used to be a bit of a nightmare: a minimum one-hour wait in the waiting room, confused and surly staff at the desk, and an exasperated doctor. I liked the doctor, and got expert care, so I resigned myself to the long waits and nasty staff encounters and brought a book and an iPod.<BR/>Last year, suddenly, remarkably, a revolution seemed to occur! The unit moved to West Campus, and the atmosphere changed for the better -- in radical fashion. The desk staff is skilled, kind and professional. The wait? Nothing. I mean nothing. I get seen at the time of my appointment. I'm greeted by name. Staff taking vitals make a point of washing their hands in front of me, engaging me in conversation and explaining everything they're doing. The phlebotomist watched my son, who I had to bring with me, while I dashed to another room to complete a test.<BR/>The doctors seem delighted with the change, too, and all seem extremely proud of what they've achieved in terms of patient care. I'm not sure what fomented this revolution, but you've won my loyalty for life.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-14510860408271915582008-06-18T23:35:00.000-04:002008-06-18T23:35:00.000-04:00I live a few minute's walk from the medical center...I live a few minute's walk from the medical center campus, but if I need to go to an emergency room and am capable of driving or being driven, I go to the BID-Needham ED after having had a good experience the first time I went there - a friend drove me there following a sporting injury at a nearby Newton field. It's the same doctors as at BIDMC, so I know I'm getting high quality care. On the four occasions I've had to use it, I've never waited more than 20 minutes. Plus, it has a comfortable community hospital atmosphere.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-61623441414344034752008-06-18T16:40:00.000-04:002008-06-18T16:40:00.000-04:00i hurt a rib muscle on a friday night in roslindal...i hurt a rib muscle on a friday night in roslindale and had a friend drive me to BID needham. (the muscle spasmed, and i could barely breathe but wasn't in immediate danger by any means) i knew that if i went somewhere in the city i'd have to wait forever! i received prompt service in needham. once i waited so long at a city ER that i wasn't able to get the stitches i needed due to potential wound contamination issues...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-2516092618741409242008-06-18T16:24:00.000-04:002008-06-18T16:24:00.000-04:00So interesting on finding this. My son just calle...So interesting on finding this. My son just called and said he was charged $1500 to pop his little finger back into place at a local Urgent care facility. Does this sound right?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-85088262724070445772008-06-18T15:58:00.000-04:002008-06-18T15:58:00.000-04:00BID from within my circles does have the reputatio...BID from within my circles does have the reputation of setting the standard. Our family will drive the 35 minutes from NH to go specifically to BID for all non life threatening events. However are there variances of service and patient satisfaction associated with the shift/time of the visit?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-68815666363233912072008-06-18T14:29:00.000-04:002008-06-18T14:29:00.000-04:00Ari,My preference for routine issues is the ED at ...Ari,<BR/><BR/>My preference for routine issues is the ED at BID~Needham, our community hospital.<BR/><BR/>PaulAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-12627163317966765892008-06-18T12:59:00.000-04:002008-06-18T12:59:00.000-04:00Paul, this story leads to a pertinent question: If...Paul, this story leads to a pertinent question: If you were that person and needed an ER, would you go to BID? Or are you open to using any hospital's services?<BR/><BR/>Considering many car salesmen don't necessarily drive the cars they sell, how's it in the medical industry?Ari Herzoghttps://www.blogger.com/profile/09358692285798166066noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-89208997233643017482008-06-18T12:41:00.000-04:002008-06-18T12:41:00.000-04:00As part of the research staff assisting in BID, I ...As part of the research staff assisting in BID, I have to disagree with you Cathy, unless you are refering to something else by "waste(controlled substance)".<BR/>BID works with very descriptive guidelines on what type of residual material can go down the drain and how to dispose of the other waste. Generally it includes programing with an external team to pick up the waste in proper containers. People recieve good information about this before starting to work and get a good refresh every year. There is a team of people at BID who controls this and are always eager to provide more information on how to dispose of material. They always reinforce that when in doubt: Do not throw down the drain! <BR/><BR/>Hope this helps a bit! There should be someone more knowledgable than me out there about this.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-50614717184143513372008-06-18T08:44:00.000-04:002008-06-18T08:44:00.000-04:00Hi Paul-Hope you don't mind an unrelated question....Hi Paul-<BR/><BR/>Hope you don't mind an unrelated question. I was surprised to hear today that it is still considered "best practice" to dispose of all waste (controlled substance) via drain. I wondered, with your backround, if you could comment on this practice, and if you see hospital guidelines changing in the near future to prevent the environmental impact this type of disposal presents?<BR/><BR/>Thanks!<BR/>CathyAnonymousnoreply@blogger.com