tag:blogger.com,1999:blog-32053362.post4574155370631001494..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: Our aim is 100%. Short of that, we are at zero.Paul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-32053362.post-44033067238806533622012-03-21T18:45:01.891-04:002012-03-21T18:45:01.891-04:00This post reminds me of the whiteboard in the ICU ...This post reminds me of the whiteboard in the ICU hallway of a hospital to which my mother was admitted about a year ago. It had various parameters such as falls, CLABSI, etc. all written out on the y axis with month on the x axis. Trouble was, it hadn't been filled in for at least 5 months. What is a family member to make of that? And what message does that send to the staff? Nothing good, for sure. I wrote a letter to the CEO (about several other issues also) and got an apology and excuses back from the ICU director; non-reassuring.<br /><br />I agree with you - just get started first, because that's where the lives are saved. But also find a meaningful (not advertising) way to communicate it to your patients and visitors, and keep up with it for crying out loud.<br /><br />Parenthetically, if I write a letter to the CEO, I don't like getting back a reply from the ICU director. This makes me think some admin assistant opened it and directed it to the department mentioned, and the CEO never saw it. I bet Paul didn't handle things this way at BIDMC.<br /><br />nonlocal MDAnonymousnoreply@blogger.com