tag:blogger.com,1999:blog-32053362.post8579141183999402541..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: Northwestern Medicine learns from patients and familiesPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-32053362.post-42753428314600229032013-11-14T13:31:04.702-05:002013-11-14T13:31:04.702-05:00I applaud all those who attended this seminar. Rou...I applaud all those who attended this seminar. Round of applause for Paul Levy, for all who aspire to offer patient centered care.<br />Please pause for a moment to take this in, you are not the norm, we, the patients, are grateful that you care.<br />Of course these are rocky times. We don't expect perfection. That you gather, take the time to talk about how to reconcile the realities of business while putting my best interests in the mix, well, that takes my breath away. And I thank you.Thttps://www.blogger.com/profile/09769391223214032988noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-54217822369393240482013-11-14T07:54:06.451-05:002013-11-14T07:54:06.451-05:00Thank you for speaking with our management and med...Thank you for speaking with our management and medical leadership group! It was a great, affirming, inspring talk and reminded us all that we are here to deliver great care, reliably and transparently, and with caring for every patient and every staff member. Your soccer girls - and all the rest of us - are incredibly lucky to have your leadership.Cindy Barnardnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-52690218192678690982013-11-14T05:08:21.048-05:002013-11-14T05:08:21.048-05:00Laudable. Just one suggestion about language - jus...Laudable. Just one suggestion about language - just as doctors have to learn to speak 'patient language', so do other professionals. "Did you safely transition me to the next level of care?" is not phraseology that would be used or understood by a lot of patients. Simplify, simplify, simplify.<br /><br />nonlocal MDAnonymousnoreply@blogger.com