tag:blogger.com,1999:blog-32053362.post1250560265338483068..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: A story to make your hospital customer service folks feel betterPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-32053362.post-69301288317332258392013-06-24T14:40:54.687-04:002013-06-24T14:40:54.687-04:00That's bureaucracy for you. There's no gua...That's bureaucracy for you. There's no guarantee that a small company will provide good service, but as an organization grows that possibility seems to become more and more faint...Taaiyehttp://yearsofschooltobecomeadoctor.weebly.com/noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-20157504092794391592013-06-24T14:19:46.781-04:002013-06-24T14:19:46.781-04:00I remember how Capital One damaged my credit ratin...I remember how Capital One damaged my credit rating after they offered me less than promised and left me to undo their credit card balance transfer. Repeated letters to CEO had no effect. Good luck with that one. Capital One is a giant sucking sound. Their money goes into their ads and Alec Baldwin's pocket, not into satisfied customers.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-50666361020902543252013-06-24T10:01:48.649-04:002013-06-24T10:01:48.649-04:00The thing about this that holds a lesson for all o...The thing about this that holds a lesson for all organizations is that, typically, the bank chose to only focus on the one customer rep, to make her 'be nice'. They totally missed the lessons about their IT systems and/or training (pulling up the account in the first place), and the poor communication between whomever makes up these promotions and the people charged with executing them. Employees struggling in a poor work environment are often tempted to take it out on the customer.<br /><br />In health care, that customer is often a sick patient. Not a good thing.<br /><br />nonlocalAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-34969296503057761172013-06-24T09:39:33.180-04:002013-06-24T09:39:33.180-04:00And clearly they also never learned the 1/10/100 r...And clearly they also never learned the 1/10/100 rule about unhappy customer’s telling the world! I will never go to Cap One after this story.Patnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-51400103654619321122013-06-24T09:38:40.067-04:002013-06-24T09:38:40.067-04:00Get a new bank!Get a new bank!Helennoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-83118444176300811602013-06-24T08:52:58.013-04:002013-06-24T08:52:58.013-04:00The most effective thing to do in this case is sen...The most effective thing to do in this case is send a registered letter to the President of the company, explaining the problem and asking for the $100 plus the cost of the registered letter. This results in you receiving what you asked for and sometimes even more than that! Anonymousnoreply@blogger.com