tag:blogger.com,1999:blog-32053362.post1432053080939199382..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: Susan Mackie tells us the value of DNKsPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-32053362.post-14942434663990703932010-05-04T02:13:52.328-04:002010-05-04T02:13:52.328-04:00A few months ago I had the chance to visit with Am...A few months ago I had the chance to visit with Amy Ship, between two other meetings at BID. This was just after she'd received the compassionate care award.<br /><br />Funny: me, one of the most online people you'll meet, and Amy who knows nothing of social media - all she knows is <i>she wants to take care of patients</i>. And I'm all wrapped up in policy stuff these days, and she just wants to take care of patients.<br /><br />But we were completely aligned on this: let's find everything that <i>gets in the way</i> of clinicians & patients doing healthcare together, and <i>get rid of it</i>.<br /><br />btw, Dr. Susan Mackie's vision of proper time allocation among the different team members echos one of Lean's principles, as I learned in Alice Lee's lean workshop at BID. The principle is that as much as possible, everyone should work at the top of their pay grade. It's part of the Lean principle of respect for people and their potential.e-Patient Davehttps://www.blogger.com/profile/11608258246509102466noreply@blogger.com