tag:blogger.com,1999:blog-32053362.post4665720544769516072..comments2024-03-29T06:37:18.029-04:00Comments on Not Running a Hospital: Coffee breaks demonstrate Lean essentialsPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-32053362.post-35829916769739040642012-11-12T11:49:17.982-05:002012-11-12T11:49:17.982-05:00Too often in health care we think we have to do so...Too often in health care we think we have to do something big and bodacious to 'improve'. Any one who's ever been a hospital patient, including me, can tell you otherwise. This example shows the little things matter just as much and, equally as important, solving the little things gives you more confidence for the big ones.<br /><br />nonlocalAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-19727228453023889572012-11-11T20:07:43.358-05:002012-11-11T20:07:43.358-05:00I know for a fact how much the Dutch loooove their...I know for a fact how much the Dutch loooove their coffee, so I can imagine how much this means to customer satisfaction!<br />AnnemiekAnonymousnoreply@blogger.com