tag:blogger.com,1999:blog-32053362.post6900831203511635766..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: Reaching out to patients in their homesPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-32053362.post-9266376700703184552011-06-10T10:46:02.124-04:002011-06-10T10:46:02.124-04:00I agree entirely with the thought of using an outs...I agree entirely with the thought of using an outsourced vendor to help hospitals extend their existing relationships into the home post discharge. With technology and communication norms changing as rapidly as they are, how does a hospital keep up with the best medium, content, and frequency to reach out to a patient to help them stay healthy? do you send texts, emails, phone, smart phone app to a certain patient population? how about in 2 years? Hospitals should focus on care and let others help them communicate that care most effectively.<br /><br />Thanks for writing about this topic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-40867661762030067302011-06-09T11:34:08.179-04:002011-06-09T11:34:08.179-04:00At first glance you would think these automated co...At first glance you would think these automated conversations would be a loser, since people hate interacting with the automated menus in Dr.'s offices, for instance. However, there is evidence that patients like to interact with robots in the patient care setting. So perhaps the difference is in whether the device is there to help you, or obstruct you. <br />The other beauty of it is that one can be absolutely sure the message delivered is standardized, without a human employee going off-script or an unfortunate interaction of personalities on the phone.<br />And you don't have to pay it a salary or health care benefits.<br /><br />One part of me cringes that it has come to this, while the other applauds its efficiency. <br /><br />nonlocal MDAnonymousnoreply@blogger.com