tag:blogger.com,1999:blog-32053362.post7854549623027261394..comments2024-03-26T00:25:34.026-04:00Comments on Not Running a Hospital: Whew, I thought this was usPaul Levyhttp://www.blogger.com/profile/17065446378970179507noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-32053362.post-17962454434187421882007-10-26T11:31:00.000-04:002007-10-26T11:31:00.000-04:00I get the feeling at the AMC's the perception from...I get the feeling at the AMC's the perception from hospital administration is the patients are "lucky" to be here (doesn't matter which one here is).<BR/><BR/>Until they change that perception, the "hurry up and wait" approach will continue.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-19499523726070782642007-10-24T23:09:00.000-04:002007-10-24T23:09:00.000-04:00We very recently had an unplanned stay at Brigham ...We very recently had an unplanned stay at Brigham & Women's that matched this description closely. If this wasn't the Brigham, then there are at least two Boston hospitals with customer service problems.Unknownhttps://www.blogger.com/profile/06270656422290858861noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-61628829637602917962007-10-24T20:04:00.000-04:002007-10-24T20:04:00.000-04:00Is the hospital in question Boston Medical Center?...Is the hospital in question Boston Medical Center?<BR/><BR/>I've never personally had a problem with the valet service when visiting a doc there. <BR/><BR/>I have survived a near-revolt by the other patients in that doctor's waiting area, mostly due to the fact that the long process and glacial wait time in Central Registration made them late for their appointments. They crowded around the reception desk in the doc's office and began shouting at the poor reception staff. (I was not part of the uprising- luckily, I arrived 35 minutes early and had time on my side while enduring the glacial wait to be registered.) And you have to go through the Central Registration process EVERY time time you visit a doc there.Lysshttps://www.blogger.com/profile/17772991974064492182noreply@blogger.comtag:blogger.com,1999:blog-32053362.post-31603548093480298882007-10-24T11:57:00.000-04:002007-10-24T11:57:00.000-04:00In Phoenix, many hospitals have little carts that ...In Phoenix, many hospitals have little carts that take people from the ends of parking lots to the door--some people are sick, lost, enfeebled or just plain would like some pampering and welcoming! I was going to say the same thing as the poster above--making people wait hours to start dreaded procedures is cruel! Get it done!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-69367934682700058912007-10-24T11:34:00.000-04:002007-10-24T11:34:00.000-04:00Anon 5:54amI think Paul is showing some of the pro...Anon 5:54am<BR/>I think Paul is showing some of the problems that can and are identified by the mystery shoppers/patients. This incident happened in one of the Boston hospitals. Did the CEO of that hosp learn about it before our Paul heard about it? What is his point? Bev md has it right in saying that excellent patient care includes everything from parking to directions to the doctor. And the BIDMC mystery patients are helping eradicate these sorts of service problems.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-88736614986652167202007-10-24T09:12:00.000-04:002007-10-24T09:12:00.000-04:00Patient care doesn't begin at the doctor's door. I...Patient care doesn't begin at the doctor's door. It's the med tech, the front desk staff, the security in the lobby -- AND THE PARKING! <BR/><BR/>Many people only come to Boston for a ball game or medical care. They care about the parking for both.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-71975933761640299272007-10-24T08:19:00.000-04:002007-10-24T08:19:00.000-04:00Too bad this showed up after your speech on proces...Too bad this showed up after your speech on process improvement in academic centers. Here is one process clearly in need of improvement. I think academic center administrators also fail to appreciate the fright involved on the part of patients who often have life threatening illnesses for which they have traveled a long distance to an academic center, only to face this poor treatment before they even see the doctor. Does not instill confidence in the institution.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-32053362.post-46036528738128193812007-10-24T05:54:00.000-04:002007-10-24T05:54:00.000-04:00I don't get it. What is your point if this was no...I don't get it. What is your point if this was not BIDMC?Anonymousnoreply@blogger.com