Saturday, July 07, 2012

You don't "do Lean"

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If there were a form of medical malpractice lawsuit that I would like to encourage, it would be against those consulting firms that promise...
23 comments:

Heather helps us all

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Please check out this thoughtful blog post by Heather Thiessen, a patient I met a few months back in Saskatoon.  She tells her own story...
1 comment:

Cross-cultural good luck

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On Uxbridge Road in London, using good luck symbols from different cultures.  Hey, it can't hurt!
Thursday, July 05, 2012

An eye clinic helps us see Lean more clearly

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One of the lovely aspects of Lean that we discussed during this week's training workshops at Ipswich Hospital was the concept of kaize...
5 comments:

Ipswich leaders offer next steps on Lean

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As we ended our Lean training workshops at Ipswich Hospital NHS Trust, I asked the participants to send me an email indicating what conc...
1 comment:
Wednesday, July 04, 2012

Ipswich pigs teach the value of standardization

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Standardization, or reduction of variation, is a big part of the Lean philosophy, and that was our topic today during our training worksh...
Tuesday, July 03, 2012

Supplying Ipswich Hospital

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As we continued our Lean training workshops at Ipswich Hospital , we spent some time with Thomas, the young man who is in charge of the ...
2 comments:
Monday, July 02, 2012

Learning Lean in Ipswich

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Today was the first of a series of workshops on the Lean process improvement philosophy at Ipswich Hospital , and I was pleased to meet t...
Sunday, July 01, 2012

Lessons from a taxi driver

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I took the train from Ipswich to London this weekend for a break between my first and second week of lectures and workshops at Ipswich Hosp...
Friday, June 29, 2012

Negotiating in Ipswich

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Quality and safety improvement is as much about communication and relationships as it is about protocols and techniques of process improvem...

Recognizing stars at Ipswich

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As I spend more time at Ipswich Hospital in the UK, I have had a chance to get to know people and admire their approaches to improving pat...
Thursday, June 28, 2012

Patient safety lecture in Ipswich

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The next event in my visit to Ipswich, UK , was a talk on patient safety at University Campus Suffolk, offered in partnership with Ipswic...

The other, original, Ipswich

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When you are from Massachusetts, Ipswich is a town that brings to mind steamed clams.  Here in the United Kingdom, the original town of I...
3 comments:
Wednesday, June 27, 2012

The case for science-based training in patient safety and quality

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Peter Pronovost and Myron Weisfeldt make the case in an article in the Annals of Internal Medicine for an expansion in science-based train...
2 comments:

Waiting for the Supremes to sing

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As we await the Supreme Court ruling on the national health legislation here in the US, it is good to reflect on what the country wants.
Tuesday, June 26, 2012

Goodbye, Orbitz. Hello, Expedia.

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Apple Insider reports "Orbitz displaying higher-priced hotels to Macs versus PCs."  Whoa!  Talk about segmenting a market: Ex...

Brookline Booksmith tonight

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I will be giving a presentation about my book Goal Play! at the Brookline Booksmith tonight at 7pm.  If you live or work in the area, I...

Jordan's song tells the message

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#TPSER8 There have been many written expressions by residents and medical students about how they were affected by the time they spent at t...
Monday, June 25, 2012

Dear Mark@facebook.com

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When you have a brand and an outreach like Facebook, you can do anything you want, but why would you want to do it a ham-handed way?  Kashm...
Sunday, June 24, 2012

Adding votes for Vidler's

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With thanks to Catherine Arnst (Vice President, Health Content Director, National Health Media, at Edelman), I share what I have learned ...