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This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
About Me
- Paul Levy
- Negotiation advisor, author, speaker; former hospital CEO, regional water and wastewater system CEO, and public utilities regulator. But above all, coach.
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Patient-Centered Links
- Celebrity Diagnosis
- Citizens for Patient Safety
- Cracking Health Costs
- Diabetes Mine
- Educate the Young
- Gilles Frydman Patient Driven
- Inspire -- Online Patient Communities
- Institute for Clinical Systems Improvement
- Living with Breast Cancer
- Look Me in the Eye by John Elder Robison
- MedShadow
- PULSE of Florida
- Palliverse
- Patient's Progress
- Reports from a Resident Alien
- Richard Corder
- Riding the Cancer Coaster
- Sitaram Bhartia
- Society for Participatory Medicine
- The Empowered Patient Coalition
- The Improvement Quotient, NICHQ
- The Momo Blog (in memoriam)
- The Naked Doctor
- Very Light No Sugar
- Word Medicine
- Xeloda Side Effect & Henna (in memoriam)
- e-Patient Dave
- e-patients
Transparency and Lean Related Links
- Bruce Hamilton's Old Lean Dude
- How to implement Lean thinking in business
- Justin's HOPE at The Task Force for Child Survival and Development
- Lean Connection Center, LEI
- Lean Enterprise Institute
- Lean Simulations
- Mark Graban's Lean Blog
- Medically Induced Trauma Support
- Paul Levy compendium of posts on this topic
- Returning Joy to Patient Care through Lean Transformation
- Saskatchewan Health Quality Council
- Tim McMahon's A Lean Journey
General Topical Links
- Apothecurry
- Barbara Duck's The Medical Quack
- Better Health with Dr. Val
- Cracking Health Costs
- David Harlow's Health Blawg
- David Williams' Health Business
- Disruptive Women in Health Care
- Gary Schwitzer's HealthNewsReview
- Halamka's Geek Doctor
- Health Affairs Policy Journal
- Health Beat by Maggie Mahar
- Health Care Renewal
- Health Populi
- Health Wonk Review
- Hospital Impact
- IHI Open School
- John McDonough's Health Stew
- Kevin, MD
- Kicking Back
- Kyle Samani
- Leah Binder
- Marijke, nurse turned writer
- McBride Blog on Health Policy
- Med Page Today
- Medgadget
- Media Nation
- Medical Professionalism Blog
- Phil Baumann -- Health is Social
- Richard Wittrup's Health Care Anew
- Success in Healthcare
- The (UK) Health Foundation blog
- The Health Care Blog
- The Incidental Economist
- The doctor weighs in
Nurse, Doctor & Other Caregiver or Related Links
- 33 Charts
- A cartoon guide to becoming a doctor
- Academic Ob/Gyn
- Budd's Blog
- Controversies in Hospital Infection Prevention
- Dr. Bruce Campell's Reflections in a Head Mirror
- Dr. Deb Pschological Perspectives
- Dr. Gillick's Perspectives on Aging
- Dr. Marc-David Munk
- Dr. Wes
- Dr. Whitecoat
- Emergency Medicine Cases
- Faculty of Medical Leadership and Management
- Geriatrics and Palliative Care
- GruntDoc
- Health Care Organizational Ethics
- HemOnc.org
- Juggling with Julia
- MD Whistleblower
- Margaret McCartney
- Medical School Financial
- Neuropathology Blog
- Nursetopia
- Oral Health Matters
- Pallimed, Hospice & Palliative Medicine
- Pam Ressler
- Roni Zeiger, MD
- Success in Healthcare
- Suture for a Living
- Ted Eytan, MD
- The Doctor Weighs In
- The Hospital Leader
- Wachter's World
CEO bloggers
- Anna Roth, CEO of Contra Costa Regional Medical Center
- Barry Ronan, Western MD Health System
- Dr. John Popovich Jr. , CEO of Henry Ford Hospital
- Eric Dickson, U Mass Memorial
- Geraint Martin, Counties Manukau District Health Board
- Rob Colones, CEO of McLeod Health in South Carolina
- Scott Kashman, Lee Memorial
- Vivian Lee, University of Utah
Media Sponsored Links
Blog Archive
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2009
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February
(30)
- We are all connected now
- Public reporting
- Speaking of Twitter
- Twitter etiquette
- Matchmaker, matchmaker, make me a match
- Innocent until the SEIU says otherwise
- English Works
- Webinar available for listening
- A political crocus
- Thank you, HSPH students!
- A conundrum
- Honora continues to inspire
- Great Danes
- One of those reminders
- Please suggest an answer
- Good and bad news about infection control
- Do you want the water?
- Is this the free part, or the fair part?
- How was your visit?
- Join Michelle today for an online chat
- At the Hong Kong Eatery
- More tales from Honora in Uganda
- More help from Monique
- Celebrating Partnership
- Glad to be an alumnus
- When you have a hammer . . .
- Honora is back in Africa
- Missed calls
- Someone make me stop!
- Sweet Baby James
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February
(30)
9 comments:
TwÍtter will become a great way to get generalized information to patients. Flu shot reminders, clinical updates for patients with diabetes, reminders for mall walking clubs, new providers or hours in a practice. Why pay for mail or staff phone time?
The first is that it is accurate and true and that many people believe it can say what they want, obviamnte but we believe it is the content?
Paul, I think this is a great example of how health care is evolving and I would dare say it may further influence greater transparency in all that we do. There are no walls to hide behind in the digital age! While controversial to some who may wish to censor this activity, I believe it is a true movement that we have the opportunity to contend with. Those that figure out how to leverage the power of the internet and social media to their benefit will be the leaders of tomorrow in our ever changing health care world. Just yesterday we were able to enhance our customer service by finding a woman in our waiting room who was twittering that she couldn't find our wi-fi and one of our staff found this and tweeted back to her to help her out. She certainly wasn't expecting that kind of service!
As a fellow CEO of a large academically affiliated hospital in the mid-West, I have been quietly following your blog since I read about in on an airline magazine a couple years ago. I just celebrated my first anniversary at my hospital and have to say thank you for sharing your playbook in the amazing turn-around that you have been leading at BIDMC. I walked into a very similar situation and handed out your employee letter and HBR article to my new management team when I arrived. I let them know that if you could overcome the odds of what you walked into, we could certainly do the same - I'm pleased to say we have had a very successful first year in our journey thanks in large part to your great leadership philosophy.
Internally, I have referred to you as the "mentor I have never met" and maybe someday that will change, but until then I have embarked on my own experiment with my team and launched my own blog this year as another management best practice (citing you with appropriate credit of course!). Here's hoping that we will achieve similar success on behalf of the good of our patients. Thank you!
Feel free to check us out!
www.hlifeblog.com
Twitter @martybonick
Twitter @jewishhospital
The web team at Henry Ford really hit one out of the park with their live tweeting. I was proud to be featured in the CNN video on the story (its a cameo role, but there nonetheless).
The live surgical event may be a flash in the pan, but its indicative of a larger trend. That trend is something your blog is very much on the forefront of - establishing that personal connection between the hospital (and its leaders) and its constituents (patients, employees and physicians).
Its the right time for healthcare to be cultivating its image (and making sure its culture matches that image) ... kudos to the Henry Ford team for bringing it to light.
Personally, I've been exploring the ideas in the form of a white paper.
http://www.nickdawson.net/socialpulse/
...working on ways to integrate the ideas into the health system I work for.
I bet this is almost as safe as text messaging while driving. Absurd. Maybe the operating room team should concentrate on not killing the patient and leave the self glorification to others.
Anyone interested in finding good health care folks on Twitter should check out these two resources:
1. Over 300 Doctors, Medical Students and Medicine related Twitter accounts:
http://tr.im/gSMT
2.Omnee, the organic Twitter directory service. Many health and medical related listings of twitter accounts.
http://tr.im/gSNk
Also, I maintain of list of hospitals on Twitter here:
http://twitter.com/hospitalgroup
Dear Marty,
Thanks so much for those kind comments. Best of luck in the blogosphere.
Here is a link to some background info on the live tweeting of surgery that has occurred over the last few months - both from the patient and provider side. Also, a few comments on the legal implications. Fascinating use of Twitter.
http://healthcarebloglaw.blogspot.com/2008/11/implications-for-live-tweeting-surgery.html
I just stumbled upon this post containing the twitter message I sent you awhile back. I'm glad you found it helpful. :)
Jeanne
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