Wednesday, July 09, 2014

What Scott and Martha got wrong

In the John Adams 1779 version of the Massachusetts constitution, the Attorney General was appointed by the Governor. In 1855, the document was amended to provide for direct election of the AG by the public, to be the chief lawyer and law enforcement officer of the state.  Beyond judicial review by the courts, the AG is not accountable to any other elected officials. In essence, only the voters can hold the person accountable for his or her legal and policy actions.

The decision by former AG Scott Harshbarger to permit Partners Healthcare System to be created by a merger of MGH and Brigham and Women's Hospital (along with the addition of many community-based doctors and hospitals) has had unfortunate consequences that were predicted by a number of observers.  In one article, for example, Alan Sager, Deborah Socolar, and Peter Hiam noted:

This is largely a formal merger to reduce price competition, one that does little to reduce costly duplication or to increase efficiency.

The merged hospital would have great ability to resist payers' demands for discounts.  

These three people were not just casual observers.  They were experts, deeply seeped in matters related to health care, rate setting, and market power. Scott ignored those views, adopting the rationale that:

The merger of the hospitals reflects the great economic and political pressures on such academic health centers to cut costs in caring for patients and in educating young doctors.

As recently reviewed by the New York Times editorial board:

In retrospect, it looks as if Massachusetts made a serious mistake in 1994 when it let its two most prestigious (and costly) hospitals — Massachusetts General Hospital and Brigham and Women’s Hospital, both affiliated with Harvard — merge into a single system known as Partners HealthCare. Investigations by the state attorney general’s office have documented that the merger gave the hospitals enormous market leverage to drive up health care costs in the Boston area by demanding high reimbursements from insurers that were unrelated to the quality or complexity of care delivered. 

Those investigations by the Attorney General have also been confirmed by a newly created state agency, CHIA:

What surprises me most is the difference between Partners and their next biggest competitor,’’ said Áron Boros, executive director of the Center for Health Information and Analysis, which compiled the report. He said Partners has been able to negotiate high prices with all insurers, unlike other systems. “None of them has the consistent success of Partners in driving prices up,’’ he said.

None of this has been news to the state's insurers, who have been beat up or have acceded to Partners' market dominance over the years, creating a huge disparity in the rates paid compared to other hospitals and doctors in the state.  A senior executive at Blue Cross Blue Shield said at a 2010 public hearing that his company, which has more subscribers than all the other insurers in the state combined, did not "[have] the market power to eliminate disparities in the way doctors and hospitals are paid for their services."

The then-CEO of BCBS came to me and said that the rapidly expanding utilization of services for patients in the Partners system, compounded by the higher rates being paid to that system, was "murdering" Blue Cross' bottom line.

Back then, too, the Attorney General found that these disparities had led to and would lead to greater market concentration by this dominant provider. Such concentration would, she concluded, cause a continuing impetus for higher rates of medical cost inflation.

In 2007, also, in one of the oddest conversations I had as CEO of Beth Israel Deaconess Medical Center, the CEO of one of the Partners hospitals urged me to stop complaining about the disparities.  He suggested that we should just be content with PHS getting high rates and thereby establishing a ceiling under which we could operate at lower rates. He asserted that we would do worse if PHS were not there jacking up its own prices.  (I now regret not reporting this conversation to the AG and DOJ as a veiled attempt at price-fixing.)

But let's turn to the current circumstances, in which Martha Coakley, the AG who did all those studies documenting PHS market power and rate disparities and their adverse impact of overall health care costs in the state, has signed a deal that, in the words of the New York Times editorial:

[W]ould let Partners acquire two more community hospitals in addition to South Shore, in exchange for temporary restrictions on raising its prices and on further expansion. There would be limits, for example, on the number of community physicians it could add to its networks over the next five years and cost increases would be held to the rate of general inflation, which is typically less than medical inflation, for 10 years.

This could be a dubious bargain. Such short-term restrictions have been abandoned as a tactic by the Federal Trade Commission because, an agency official said last month, they are “an inferior substitute” for letting market competition among separately owned providers determine prices and quality. Large-scale mergers almost always lead to higher prices, reputable research shows.

For several weeks, I have been making the point that the deal simply would lock in or exacerbate existing rate disparities, permit Partners to grow, and ignores the very substance of the AG's own studies.

But I have now received some useful comments from around the country that have pointed out that I was wrong to emphasize these points. After all, current federal policy is driving industry consolidation--to deal with taking more risk from insurers, to provide more comprehensive care management across the spectrum of care, and to control costs. In light of this policy direction, what's wrong with Martha's deal?

A thoughtful colleague, Budd Shenkin, explains what's wrong:

As to your graphs, they assume continuity. That should not be the case.  The past has been marked by a lack of competition and a lack of regulation; hence, price inflation as well as cost inflation.  Policy now needs to emphasize price reduction via the introduction of competition, since regulation is really so hard.  So, the New York Times is on the right track when they suggest functional divestiture. You need to be more emphatic on the need to introduce competition.  The price figures are compelling--see here.

Alan Sager, looking at my charts, put it another way in a note to me:

If other hospitals were able to obtain price rises one and one-half times or two times as great as Partners, they would be leveling themselves up to a very high set of prices. Because total spending on Massachusetts hospitals is so high overall, leveling up to Partners' prices is expensive. In one simple comparison, assuming the dollar results of a 2% annual rise for Partners and 4% for all others, Partners’ share of the statewide health budget does drop from 29%  to 25.5%, but statewide spending on hospitals is up by over $7.6B—by more than one-third. 

In summary, where Martha goes wrong is precisely where Scott went wrong, in assuming that market dominance will lead to price reductions to the consumer.  Indeed, she expressly anticipates that Partners' rates will not go down and instead builds in increases.  This result is inconsistent with the federal goals of health care policy, which can only be met if competition is forced upon the marketplace.  Price reductions to consumers must be our goal.  The only way to achieve that is to use the method that has been employed against other market dominant firms in other industries: Divestiture or dismemberment of key strategic assets to permit a contestable market to emerge.  Here, that must mean a split between MGH and Brigham and Women's hospitals, with each being permitted to keep their associated physician groups and community hospital feeders.

Such a solution would not interrupt the goal of care management.  Just ask anyone at the two hospitals: MGH and BWH remain clinically distinct institutions, even after 20 years of being part of the same system.  (Here's where The Times is wrong on that point when they say, "The Affordable Care Act has incentives that encourage hospitals and doctors to integrate their operations and collaborate to control costs and improve care, and Partners has been a leader in doing that." As we've seen, costs have not gone down, and in terms of safety and quality, there is no quantitative support for the premise that PHS does better than others in the region or nationally.)

With a break-up of PHS, we can imagine a contestable health care market in Massachusetts--Brigham, MGH, BIDMC, Lahey, Steward, Tufts, Tenet--but only if one other condition is imposed.  That must be complete interoperability of electronic medical records. Absent this ability to send personal data from one hospital to another, consumers will not have the freedom to leave one network to search out higher quality and lower cost in another.

Unless these two critical components are adopted, Martha will join Scott in creating the state's largest unregulated monopoly.  Unfortunately, as she is leaving the AG's office, there will be no way to hold her accountable for what will be one of the largest public policy mistakes in the history of the Commonwealth.

Unfair, unjust, and ineffective

An article from the Western Journal of Emergency Medicine (Western J Emerg Med. 2014;15(2):137-141) offers a frightening example of blatantly systemic problems in a hospital that lead to a patient's death, which is then blamed on an emergency physician, who then faces a loss of licensure.  It is a truly awful case, on so many levels.

As Howard Ovens, Director of the Schwartz/Reisman Emergency Centre at Toronto's Mt. Sinai Hospital, notes: 

Besides the slack and cowardly administration, the expert opinions were flawed, and the process was unfair and probably would not have withstood a court challenge (EP was repeatedly not represented when judgments were made about him).  Finally, every principle of the patient safety movement with regard to not blaming individuals for system problems has been violated.

The abstract:
 
We report the case of a 32-year-old male recently diagnosed with type 2 diabetes treated at an urban university emergency department (ED) crowded to 250% over capacity. His initial symptoms of shortness of breath and feeling ill for several days were evaluated with chest radiograph, electrocardiogram (EKG), and laboratory studies, which suggested mild diabetic ketoacidosis. His medical care in the ED was conducted in a crowded hallway. After correction of his metabolic abnormalities he felt improved and was discharged with arrangements made for outpatient follow-up. Two days later he returned in cardiac arrest, and resuscitation efforts failed. The autopsy was significant for multiple acute and chronic pulmonary emboli but no coronary artery disease. The hospital settled the case for $1 million and allocated major responsibility to the treating emergency physician (EP). As a result the state medical board named the EP in a disciplinary action, claiming negligence because the EKG had not been personally interpreted by that physician. A formal hearing was conducted with the EP's medical license placed in jeopardy. This case illustrates the risk to EPs who treat patients in crowded hallways, where it is difficult to provide the highest level of care. This case also demonstrates the failure of hospital administration to accept responsibility and provide resources to the ED to ensure patient safety.

Tuesday, July 08, 2014

This doesn't apply to us, we are different

A brilliant reminder from Terry Fairbanks (National Center for Human Factors in Healthcare at MedStar Health), offered as a comment on one of my previous blog posts:

When I was preparing a piece on how the healthcare industry could learn from aviation with respect to safety, I called an internationally regarded expert in human factors engineering and aviation safety. I asked him what similarities and differences he saw between aviation and healthcare safety. He said: "Overwhelmingly the biggest similarity is that when the aviation safety revolution started out in the 1970s and we tried to bring safety engineering methods from other industries into aviation, aviation said, 'This doesn't apply to us, we are different.'"

Empathy requires inquiry as much as imagination

I just read a remarkable quote from Leslie Jamison, in her book of essays called The Empathy Exams (Garywolf Press, 2014).  Jamison has taken the role of a standardized patient in medical school training sessions.  One of the SP's tasks is to grade the students on item 31, "Voiced empathy for my situation/problem." She came to realize some important things about empathy.  An excerpt:

Empathy isn't just remembering to say that must be really hard--it's figuring our how to bring difficulty into the light so it can be seen at all.  Empathy isn't just listening, it's asking the questions whose answers need to be listened to. Empathy requires inquiry as much as imagination. Empathy requires knowing you know nothing. Empathy means acknowledging a horizon of context that extends perpetually beyond what you can see.

Empathy comes from the Greek empatheia--em (into) and pathos (feeling)--a penetration, a kind of travel.  It suggests you enter another person's pain as you'd enter another country, through immigration and customs, border crossing by way of query.

Monday, July 07, 2014

A death spiral in Worcester?

"What would you do if you were Eric Dickson?" I asked a knowledgeable colleague about the CEO of the financially troubled U. Mass Memorial Health Care. 

"I'd get another job," he replied. "That place is in a death spiral."

Dr. Dickson, by all accounts, is a thoughtful, honest, and effective leader, with a terrific sense of what it takes to improve hospital work and clinical processes.  So, if my colleague's remarks are accurate, the seeds of that destruction were planted before his arrival.  I have heard for over 15 years about poor operational decisions and labor strife in Worcester.  Those factors left a terrible legacy.  If we go back to 2012, when the previous CEO announced his resignation, the Telegram and Gazette noted:

The system posted a $27.9 million surplus in the fiscal year that ended in June 2011, but that was down 67 percent from 2010.

In February, UMass Memorial announced it wanted to close a $50 million gap in its $2.5 billion budget and would lay off 150 workers and sell two businesses employing an additional 750 people. UMass Memorial blamed its budget cutting on lower numbers of patients, more free care for patients unable to pay and pressure from employers and insurers to restrain medical costs. 


During [the CEO's] tenure, the health system completed a number of construction projects, including the Lakeside Wing expansion to the University campus, which added a new emergency department and other facilities to the busy hospital. UMass Memorial added medical facilities in Milford and Southboro, opened new doctors’ offices in the region, added medical staff and developed centers focused on heart and vascular, musculoskeletal, diabetes and cancer care. 

It was bad timing to invest in new buildings. But that was just the least of the problems.  As reported in the Worcester Business Journal this past April:

UMass Memorial announced it was facing an operating loss of $57 million at the end of its fiscal year last fall; the system was operating in the red as of the first quarter of 2014, according to Dickson's blog.

To stop the bleeding, UMMHC executives have conducted a series of layoffs, eliminating at least 357 positions across the system by the end of March. Layoffs were rumored to have continued into the beginning of April, but UMMHC has not confirmed additional cuts.

Meanwhile, the system has agreed to sell Palmer-based Wing Memorial Hospital and Medical Centers to Baystate Health of Springfield, curtailing UMMHC's reach into the western half of the state, and it had already sold its home-based health and outreach laboratory businesses in 2012 to focus on core services.

Dr. Dickson is boldly fighting back--displaying admirable honesty--neither claiming victory nor giving up hope.  On one of his recent blog posts, he said:

Over the past week, you may have seen articles about our current financial performance . As the articles suggest, the patient (us) has been stabilized, but it is not out of the woods yet.

One article, in the Boston Business Journal, lays out the up's and down's:

“We will continue to see some re-sizing,” said Sergio Melgar, who joined UMassMemorial in January as its new chief financial officer. During an interview with the Boston Business Journal, Melgar said any future moves will depend on the strength of the system’s revenue in the months ahead.

“If revenue volume drops ... We will learn to live within the means of the revenue coming in,” Melgar said.

During the first six months of the fiscal year, UMassMemorial’s inpatient volume declined by about 8 percent, while lower-cost outpatient services were up about 2 percent. Melgar said the six-month performance included a steep drop — between 10 percent and 15 percent — in patient volume in the first quarter that was later offset by a strong rebound in care in the following three months.
Melgar said UMassMemorial’s strong patient volume in April marked its first year-over-year gain for a given month since 2012, adding that the momentum also appears to have carried over into May. “We will be up year-over-year,” he said.

Well, I don't know how to put this more gently, but I predict the upward bump will go away and the long-term pattern of reduced revenue will remain. As noted, the system has sold off important feeder community hospitals as well as some ancillary service lines.  But beyond that, its ranking as a high-cost tier of tertiary center means that patients are being referred to the lower cost St. Vincent Hospital just a few minutes away. 


As noted by the Telegram and Gazette in April:

UMass Memorial Medical Center has been in a competitive battle for patients with cross-town rival St. Vincent Hospital, a Tenet Healthcare Corp. 300-bed hospital that a number of insurance plans present to patients as a lower-cost place for care.

Between 2008 and 2012, inpatient discharges jumped 8 percent at St. Vincent but inched up only 0.9 percent at UMass Memorial Medical Center, according to data from the state Center for Health Information and Analysis. 


By all accounts, St. Vincent's continues to burst at the seams with business. Reliant Medical Group, for example, serves about 200,000 people as the largest multi-specialty practice in the Worcester region.  Over 80% of its patients are on a capitated payment regime, and so the cost of tertiary services is a key factor in deciding whether to send patients to U. Mass or St. Vincent.

If it turns out U Mass cannot recover, what happens?  Well, in Arizona, a similar situation arose with regard to the state-owned hospital, and here was the result, according to the Republic:

The Arizona Board of Regents and University of Arizona Health Network endorsed the framework of a deal that would allow Banner Health to pursue an acquisition of the Tucson-based health system and its two hospitals.

Banner Health, UA Health Network and the University of Arizona still must finalize details of that pact, which is expected to have broad implications for Arizona's health care, the UA's medical school campuses in Phoenix and Tucson and medical research statewide.

Banner and UA Health Network boards on Thursday approved a "principles of agreement" draft that spells out Banner's intent to invest nearly $1 billion to acquire UA Health Network and affiliate with the University of Arizona. The document does not list a purchase price, and details may change. Officials expect to wrap up negotiations this fall, possibly by September. 

Who could rescue U Mass Memorial?  Would the state have the nerve to invite Partners Healthcare System to continue its westward expansion?

Sunday, July 06, 2014

Arithmetic

An editorial in the New York Times prompts me to take a moment to present some arithmetic to that editorial board, our Attorney General, the Boston Globe, and the businesses and individuals who will pay for health care in Massachusetts under the terms of the recently announced deal between the AG and Partners Healthcare System. The deal allows PHS to have rate increases "only" equal to the rate of inflation for ten years.  The Times mistakenly characterizes this provision by stating that the agreement "would at least slow the increases in Partners’ prices." Well, maybe so and maybe not, but it is not the absolute level of the PHS rate increases that matters:  It is the wide disparity between its rates and that of other providers.

Some of us have argued that this agreement is a nullity because it will cement in the current rate disparity for years to come.  This, combined with other features of the agreement, virtually guarantees PHS a continued revenue windfall for years to come.

To illustrate, let's take the case of 1% annual inflation.  Assume that PHS rates are currently 20% above its competitors. (That is conservative in many cases.  For example, it reportedly receives over 40% more than Massachusetts Eye and Ear Infirmary to carry out the exact same procedures.)  Let's present a chart showing what happens to the rate differential against other doctors and hospitals under three cases: They all get a 1% increase (red), 2% increase (gray), or a 3% increase (yellow).

Here's the chart:


Let's now assume inflation is 2% for the ten years, and the other hospitals and doctors get raises of 2% (red), 3% (gray) or 4% (yellow).  Here's that chart:


Hmm, in the best of cases, where the percentage rate increase granted to others is two or three times that received by Partners, the catch-up takes 10 years.

But recall that insurance companies have no requirement to give others more than they have given Partners.  In fact, their pattern has been to give less. (Also, please recall that all hospitals are subject to legislation that keeps rate increases below the rate of GDP growth in the state.)

Check my numbers.  Use your own assumptions if you don't like mine.

BU professor of health care Alan Sager said it exactly right:

"The harm to the public will accrue more slowly under this deal, but the harm will occur."

Did the early patients know they were guinea pigs?

While we're on the topic of marketing robotic surgery, let's note a new article in JAMA Surgery that tells of the real human cost of the rapid infusion of this technology.  From the abstract: 

Importance  Surgical innovations disseminate in the absence of coordinated systems to ensure their safe integration into clinical practice, potentially exposing patients to increased risk for medical error.

Objective  To investigate associations of patient safety with the diffusion of minimally invasive radical prostatectomy (MIRP) resulting from the development of the da Vinci robot.

 Conclusions and Relevance  During its initial national diffusion, MIRP was associated with diminished perioperative patient safety. To promote safety and protect patients, the processes by which surgical innovations disseminate into clinical practice require refinement.

A related news release from UC San Diego, where the authors reside, noted:

Researchers at the University of California, San Diego School of Medicine have found that the risk of patient harm increased two-fold in 2006 – the peak year that teaching hospitals nationwide embraced the pursuit of minimally invasive robotic surgery for prostate cancer.

“This study looked at the stages of innovation and how the rapid adoption of a new surgical technology—in this case, a surgical robotic system—can lead to adverse events for patients,” said Kellogg Parsons, MD, MHS, surgical oncologist, UC San Diego Health System and first author of the paper. “There is a real need for standardized training programs, rules governing surgeon competence and credentialing, and guidelines for hospital privileging when novel technologies reach the operating rooms of teaching and community hospitals.” 

“A responsibility of deploying a surgical technology should include the responsibility to monitor it as it diffuses throughout the real world to ensure safety,” said David C. Chang, PhD, MPH, MBA, director of Outcomes Research at UC San Diego School of Medicine and the paper’s senior author.  “Surveillance of surgical safety should be ongoing, much like the Centers for Disease Control monitor changes in trends of infectious diseases across the country.”

 “One potential intervention would be the development of standardized training and credentialing programs, much like the aviation industry requires of flight crews inexperienced with new types of aircraft,” said Parsons, who is also an associate professor of surgery at UC San Diego School of Medicine. “An independent, continuously updated tracking system for the adoption of new surgical technology is also essential. Prior estimates of robotic prostatectomy uptake, provided exclusively by the robot manufacturer, substantially overestimated the speed with which it was adopted by the surgical community.”

A hijacking in Maine

Is this just a technical bloop or an example of the insidious nature of the marketing conducted by those in the robotic surgery medical-industrial complex?

Back in March, nurse Kathy Day and others in Maine were excited about the arrival of Dr. John Santa to address a "Maine Quality Counts" town hall meeting.  As noted on the MQC website:

Maine Quality Counts is an independent health care collaborative committed to improving health and health care for the people of Maine by leading, collaborating, and aligning improvement efforts.

Dr. Santa is the Director of the Consumer Reports Health Ratings Center and is an advocate for greater patient and family participation in their care.  He has said, for example: "The best situation for a patient [is] for doctors to be in partnership with friends and family, to work as a team that [has] no barriers of any kind."

The event was planned for one of the Eastern Maine Health System locations.

Kathy, who is well known in her own right as a patient advocate in Maine, agreed to be interviewed by the local television station for a promo.  The text presented to viewers was fine:

Don’t miss an opportunity to improve your healthcare next week in Brewer.

Maine Quality Counts is hosting a discussion involving the relationship between patients and healthcare providers.

Doctor John Santa will be streaming from Augusta with a keynote on what he says are risky tests and procedures patients often encounter.

You’ll be able to ask questions.

“It’s scientifically proven that if patients are more engaged in their own health care and in their visits in the doctors office even in the hospital that they have they end up having a better outcome,” says Kathy Day, who is involved with Maine Quality Counts. “They have safer care.  They have care that they’re more satisfied with.”

The meeting is Monday night at the Cianchette Auditorium at Eastern Maine Healthcare Systems.  It starts at 5:30 p.m.

But now look at the video that was inserted in the midst of the message.  Hmm, something looks familiar!


And just to nail the product placement, this shows up a few seconds later:


Look, I don't know who did the switch to hijack a patient-centered message with an advertisement for the EMHS robotic surgery program.  Maybe the television station just had an old "B" roll lying around and used it as visual filler--but let's think about what it means that such a clip was in the news department library.  I'd feel a lot more confident, too, about this being an inadvertent lapse if it were the only misleading action related to the EMHS program.  But as we scan through the health system's website, we find the standard inaccurate representations about this modality, i.e., comparing robotic surgery with open surgery as opposed to manual laparoscopic procedures:

Robotically-assisted surgery is one of the most effective and least invasive surgical treatment options available. Instead of traditional open surgery with a several inch-long incision, similar results can now be accomplished with five small incisions; the largest of which is smaller than the size of a dime. Smaller incisions are not the only benefit to patients. Robotically-assisted surgery also leads to:
  • Shorter hospital stay
  • Less pain and scarring
  • Faster recovery
  • Quicker return to normal activities 
I'm torn between being more offended by this description than the idea that a TV news department had a video clip advertising the hospital's robotic surgery program.  The whole situation is too typical of hospitals--large and small--that have bought into the medical arms race.  Business objectives squeeze out any semblance of medical ethics.

Friday, July 04, 2014

Have you seen the Globe today?

I admit to having a limited set of contacts and friends, but within that group I try to maintain relationships with people of diverse political backgrounds.  There is always something new to learn, and it is also good to have one's own opinions put to the test by other thoughtful folks.

It is striking then, that I have yet to find anyone--from those embedded in the health care field to those with just a "person on the street" understanding--who feels that the Attorney General's deal with Partners Healthcare is good for health care, good for the economy, or good for the cause of competition.

What is striking, too, is the shallowness with which the state's largest newspaper has covered the issue.  When it comes to editorials, there is only the one that parrots the press release offered by the AG.  And whether in the news stories or in a recent analysis, there seems to be no effort to find knowledgeable observers beyond a few "regulars" in the reporters' Rolodexes.

One such person who could be helpful is Gene Lindsey, former CEO of Atrius Health, the state's largest multi-specialty group.  Gene is truly one of the grand old men (sorry Gene!) of health care in Massachusetts.  He is well read, clear thinking, and with an undeniable commitment to the greater good and the needs of patients and families in the region.  Gene's weekly observations are sent to a group of colleagues in the field. I have quoted some of them here, and Commonwealth Magazine has done likewise.  Simply put, he thinks the deal is a sell-out:

What appears to be an impressive list of extracted concessions that a tough AG had demanded of a large and powerful system added up to nothing or perhaps were even advantageous gift-wrapping.

To steal a concept from Joel Chandler Harris and the tale of “Br’er Rabbit,” Partners has been thrown into a pretty comfortable “briar patch” with this deal.

But this week's email from Gene presents a real gift to the readers, and I share it here.  He relates a conversation he had with David Spackman, Chief Legal Officer for Lahey Clinic. He was once the Assistant Attorney General, under Attorney General Coakley, for issues related to non-profit organizations. Here are Spackman's comment about the Partners deal:

STRUCTURAL remedies are the ones the FTC and the DOJ use--don't require monitoring, no complicated formula, no disputes over meaning. . . . You want to add a hospital? A group of physicians? What will you give up in return? Simple, no dispute, they work. CONDUCT remedies involve endless monitoring, court entanglement, constant disagreement--that is why the Feds reject them. The AG's remedies--price caps, component contracting--are all CONDUCT remedies--doomed to failure, social experiment, not a single example of success.

Compare that to this unsupported assertion (second sentence below) in the Globe's recent analysis:

The deal will allow the state’s largest health system to become larger. But it will also inhibit its contracting clout and force the system to revamp the way it delivers medical care, under the watchful eyes of a monitor.

Ok, you say, Spackman has a vested interest in that his current employer is opposed to the deal. I get that.  But the point he raises is a testable hypothesis. Why can't the reporter pose it to national anti-trust experts before restating its opposite as gospel?

Likewise, I have brought up recent economic research that suggests that the component contracting provision of the AG's agreement has been found to be ineffective in another jurisdiction.  I don't ever (especially now) expect the Globe to question me about my article, but I would hope that they might call the authors and get their expert points of view on such matters.  We might even have hoped that the newspaper would have done its own research about similar types of cases in other regions and use its analysis to compare the AG's deal with the actions taken by other AG's and the FTC.

There used to be a joke in some sections of Boston, taking off from a then-current advertisement:

A person says to a friend, "Have you seen the Globe today?"

The friend's response: "Why, did I get something wrong?"

If you are relying on this newspaper to reach a judgment on this issue, you are likely to get something wrong.  In contrast, read what Lindsey says:

The question is not whether Partners should be broken up, although I think that is certainly worth considering; that would surely be jousting with windmills. It is a simple question. Do we need to risk the little progress we have made toward a marketplace that works by allowing Partners to get even larger? Deals to control “conduct” have never worked and there is no reason to expect that they will work now. The entire package that the AG presents is a package of “conduct remedies that have never worked before." All the payers, all the employers, and all those who dream of affordable care and universal quality and access, should speak and should speak loudly in the next few weeks so that the community and the judge can know where they stand. Speaking out and saying that Partners should not be allowed to expand is not an indictment of the wonderful care that its doctors, nurses and allied health professionals provide their patients.

Speaking out does not mean that the current patients should be threatened that their future care might be compromised. What is threatened by not speaking is the care that everyone else in our community might enjoy because of the business practices of Partners the enterprise. Yes, it should be possible for the employees and patients of Partners to see that the continued expansion of the system threatens the marketplace that might have a chance to improve care for everyone. To argue that Partners must expand to improve the health of the community holds no water. “Conduct” remedies from the AG are an extension of the fantasy that Partners can’t be denied because it is so important. “Conduct” remedies are an empty rationalization and a poor attempt to have it all politically.

Finally, anyone who wants to be governor and lead this state through the critical next four years of healthcare evolution should be embarrassed if they do not put out a clear position on this critical question. We know one candidate’s point of view. If you do not understand the issue well enough to have a point of view you are not ready to be governor of Massachusetts. Candidate Coakley is defending a deal that makes no sense to me. As a voter I would love to hear from the other candidates.

On this day . . .

in 1826, 50 years after the Declaration of Independence was adopted in Philadelphia, John Adams died at home in Braintree. One of the great men of the Revolutionary generation and the second president of the United States, Adams was 91 years old. Shortly before he breathed his last, John Adams whispered, "Thomas Jefferson survives." In fact, 560 miles away at Monticello, Thomas Jefferson had died only a few hours earlier. The fact that these two founding fathers died on the same day and that it was, of all days, the Fourth of July was not viewed as a coincidence. In his two-hour eulogy at Fanueil Hall, Daniel Webster cited it as "proof" of how much God cared for the country.


Reported in Mass Moments, from the Massachusetts Foundation for the Humanities.

Wednesday, July 02, 2014

He makes it sound so straightforward

Richard Corder started life in the hospitality business and has made a successful transition to the world of health care.  He now assistant vice president at CRICO Strategies, a subsidiary of the Harvard hospitals' captive insurance company.


In this short video from the Beryl Institute, he presents a lovely list of things health care can learn from the hotel world.  Well worth watching.  As Richard might say, it's simple, but it's not easy.  In Lean terms, he is presenting important ideas of standard work for the leaders of an organization.

Check out Richard's blog, too, for other thoughtful insights.

Tuesday, July 01, 2014

Marketing versus evidence: Which helps patients decide?

Gary Schwitzer summarized a study a couple of weeks ago.  Perhaps it should be required reading by Dr. Stifelman and others at NYU Langone Medical Center.

Meantime, a paper published in the journal Surgical Innovation – “The impact of marketing language on patient preference for robot-assisted surgery” – describes a little experiment.  38 patients were asked to make two treatment decisions between robotic surgery and conventional laparoscopic surgery. One time, the robotic procedure was described as a “state-of-the-art, innovative new technology” – the marketing frame.  The other time it was termed a “promising new technology, which has not been used extensively and with research regarding its safety and effectiveness ongoing” – the evidence-based frame.  The methodology used is more thoroughly explained in the paper.

The results?  No surprise:
  • With the marketing frame, 20 of 38 chose the robotic approach.  Of those, 12 switched to conventional laparoscopy when the evidence-based frame was used.
  • 17 of 18 who chose conventional laparoscopy in the marketing frame made the same choice when the evidence-based frame was used.
  • Among the 13 patients who made discordant treatment decisions under opposing frames, the robotic approach was significantly more likely to be chosen under the marketing frame.
The researchers conclude:
“Our findings suggest that marketing strategies unrelated to the presentation of potential risks and benefits of a surgical technology may influence patient preference…This effect may be contributing to rising trends in the number of robot-assisted surgery procedures performed.”
They point out that “the evidence in favor of robot-assisted surgery is controversial” and “Robotic surgical systems typically cost between $1 million and $2.5 million, with $100, 000 to $200,000 in annual maintenance fees.”

Take home message:  “When patients are confronted with decisions regarding their care, they have a number of resources available to them.  Some of these resources misrepresent evidence relating to risk and benefits.”

Does separate bargaining mitigate market power?

One supposed attribute of the recent agreement between the Massachusetts Attorney General and Partners Healthcare System is a provision "allowing payers to split Partners into separate contracting entities for up to 10 years."

While this is offered as a remedy to PHS' market power, use of this kind of mechanism is by no mean proven.

Indeed, when there was a proposed acquisition by Inova Health Systems of Prince William Hospital in northern Virginia, the Federal Trade Commission along with the Virginia AG challenged the acquisition in May 2008.  Within a few weeks, the parties abandoned the transaction.

In reviewing that case, an economic analysis was later prepared by Gautam Gowrisankaran, Aviv Nevo and Robert Town, “Mergers When Prices Are Negotiated:  Evidence from the Hospital Industry." As noted in the abstract, "remedies based on separate bargaining do not alleviate the price increases" that would have resulted from the merger.

I'm not suggesting the Inova analysis necessarily holds for Massachusetts, but the question must be asked:  Did the Massachusetts Attorney General conduct a rigorous economic analysis in the Partners case, or did she just assume that this separate contracting provision would be meaningful? If the former, where's the analysis?  It should be available for public scrutiny.

By the way, here's the overall conclusion of the paper: "We find that a proposed hospital acquisition in Northern Virginia that was challenged by the Federal Trade Commission would have significantly raised hospital prices."  Where's the similar challenge here?  Why aren't state and federal officials working in concert in the PHS case?

Monday, June 30, 2014

Victory in defeat

You can't have watched the Germany-Algeria match (2-1) without having great admiration for the sprit of the Algerian team.  Even after falling behind 2-0, with virtually no time left in overtime, Algeria scored one goal (at minute 121) and then came very close to scoring another.

As in previous matches, goalkeeping was a key.  Here's Raïs M'Bolhi making one of his many saves for Algeria.


As for the German goalie,  Soren Assman notes in The Telegraph:

Neuer man of the freaking match. The perfect game. Dunno what we did to get good goalies in Germany, but whatever it was, it saved our sorry overweight behinds today.


Sunday, June 29, 2014

When disclosure doesn't disclose anything

A short while ago, I displayed a video from Bloomberg TV in which Dr. Michael Stifelman from NYU's Langone Robotic Surgery Center makes a number of assertions about the virtues of surgery conducted with the daVinci robot.  By all accounts, Dr. Stifelman is an excellent surgeon, but his comments were so in tune with those emitted by Intuitive Surgical, the maker of the robot, that my curiosity was piqued.  Could it be that he, like other doctors who have hawked this technology, has received financial support from the company?

I didn't want to make any assumptions on such a matter.  Fortunately, NYU has a requirement for annual disclosure by members of the faculty about industry relations and compensation.  So, I wrote to the institution and asked for copies of Dr. Stifleman's forms.  The two-part response:

1 -- All disclosures from our medical staff are confidential, so we’re unable to provide the information you request.

Sure enough, the rules say, "All disclosures will be kept confidential and disclosed only on a need-to-know basis." I replied:

"As a matter of public confidence, it is hard to understand why disclosures would be confidential.  If you were a patient, wouldn't you want to have the right to know if your MD was receiving payments from a pharma company or equipment manufacturer?"

2 -- We have policies in place concerning the endorsement of medical devices and the use of the institution's name in support of private companies and we are reviewing the matter you have brought to our attention.

I replied:

"Would you please provide the links to these policies so I can read them.  Also, will you please send me the result of the review you are conducting?  When might that be completed, and who is conducting it?"

To date, there has been no further response on these matters.   So I went looking.  I didn't have far to go.  Check out this video from 2012.  Here's a screen print:

In case you didn't get the message from the caption, here's a closeup of a "product placement" within the video:


Note that this video has a copyright by Intuitive Surgical, not NYU.  When a distinguished doctor allows his name and, indeed, his surgical acumen, to be used in support of a company-sponsored video, isn't that an implicit endorsement of a medical device?  Given Dr. Stifelman's very public position as head of the program at NYU, doesn't this amount to use of the institution's name in support of a private company?  Check out this video from the school and, again, see the very intentional conjoining of the NYU name and reputation with that of this equipment vendor.


Perhaps these examples, plus the Bloomberg TV piece, will help in "reviewing the matter you have brought to our attention."

Let's get back to disclosures, though.  Dr. Stifelman makes no attempt to keep confidential his testimonials from patients.

I in no way mean to take anything away from the feelings of grateful patients, and I am pleased they had excellent experiences, but it seems to me to be unseemly to use the observations and comments of people like this in public support of the doctor's practice when other matters--like potential financial support from medical equipment companies--remain behind a veil of secrecy.

Saturday, June 28, 2014

At Indian Head Farm: We like it here.

People tend to view Massachusetts as an urban state, but there are areas very close to the urban centers that house lovely farms.  On such, which is in its seventh generation of family ownership, is Indian Head Farm in Berlin.  Here's a photo of the opening paragraphs of a recent Edible Boston article.


As you can see above, the strawberries are ripe and available for pick-your-own or just purchase. I've often thought that people should be weighed before and after picking, the difference to be added to the bill!  But the Wheelers seem to take some on-the-job consumption in stride.

Although Tim and Janet run the farm, Bill is still on site, too.  Today, when the shop was temporarily out of lettuce, he offered to cut some fresh for us and soon returned with this head of Boston lettuce. Yes, that's one head of lettuce.

When we commented on the beauty of the place, Bill replied, "We like it here.  Of course, we've been here so long, we don't know anything else."

Here's another view of those strawberries.  Worth a visit if you are in the area, I'd say.

Friday, June 27, 2014

Here's how much she welcomes other views

It is useful to compare actions to words.  From the State House News, about the Attorney General's recently filed deal with Partners Healthcare:

The same day the deal was filed in court, Deputy Attorney General Chris Barry-Smith sent a copy to legal officials at Beth Israel Deaconess Medical Center, Lahey Health System, Atrius Health and Tufts. “As you should be aware, this investigation and its ultimate resolution are litigation and law enforcement actions,” he wrote. “Bringing an anti-trust lawsuit or resolving it by consent judgment is, of course, a judicial process before the courts.” Barry-Smith noted his office asked for a court hearing at a later date, instead of immediately, and had publicly offered details on the agreement when it was tentative. “Ultimately, the decision on whether third parties, including competing providers, should be heard is up to the Superior Court,” he wrote. Barry-Smith added that his office intends to brief the Health Policy Commission upon approval of the deal.

Well, no.  She did not "publicly offer details on the agreement when it was tentative."  They kept saying it wasn't done yet. Commonhealth reported on June 12:

Coakley has said that the details would be available when the agreement is filed in court.

And, how about passing the buck to the Court's discretion to allow or not allow comments?  She could have delayed that slightly and allowed comments before it was submitted to the Court.

And, they intend to brief the HPC upon approval of the deal?  How about before approval? As Commonhealth reported:

The Rev. Burns Stanfield, president of the Greater Boston Interfaith Organization, says the group is disappointed the agreement bypassed the state’s Health Policy Commission.

“A proper review would need to have the agreement available before it is submitted to the judge, and for the Health Policy Commission to be invited to weigh in,” he said.

Thursday, June 26, 2014

I smell a rat!

A break from health care.

One of my favorite architectural features in New York, or indeed anywhere, is a group of three rats crawling up lines into Grand Central Station.  I noticed them decades ago and have often asked friends from the City if they've seen them.  Most have not, even people who have walked by this portion of Lexington Avenue hundreds of times.

What's the background? Here's a 1995 explanation from the New York Times:

A Rat Revealed

Q. Why is there a sculpture of a rat crawling up one of three wires that holds the awning over the Graybar Building entrance to Grand Central Terminal on Lexington Avenue?

A. Good eye. That rat (above) is not easy to spot. The architects of the Graybar building, Sloan & Robertson, included three cast-iron Norway rats in the design for the building. The sculptures depict sharp conical baffles on the mooring lines of ships, which were intended to discourage rats from climbing aboard. One of the three rats was stolen, and the other is being used to fashion a replacement, said Patricia Raley of Metro-North Railroad, which manages the terminal.

1110 NYC adds:

The art deco Graybar Electric building was built in the 1920s, and as Graybar was originally a steamship company, the architects designed it with a maritime theme. Hence the mooring lines (the awning poles) of a ship securing the building to Lexington Avenue complete with its anti-rat funnels that deterred rats from stowing away on ships. This building has its own three evil cast iron rats climbing above the building’s entrance.

Apparently as the years went by, one of the rats mysteriously disappeared. But in 2000, when the building was being restored, there were special instructions to “replace the missing rat”.

Even more unusual and not so obvious are the rosettes that connect the poles are actually decorated with rat heads.


Breaking news: Boston doctor does human subject research without IRB approval

Smallpox pustule gauge -- Edinburgh, Scotland, 1870-1930
Today's Massachusetts Moment from the Massachusetts Foundation for the Humanities relates a story from this day in 1721:

The English colonists tried to make the New World a haven from smallpox. Boston inspected all incoming ships; if one arrived with smallpox on board, it flew a quarantine flag and remained isolated until the disease had passed. People afflicted with smallpox were sent to stay — and often die — on Spectacle Island in Boston Harbor, safely distant from the city's population. However, even with these precautions, there was usually a smallpox outbreak every 12 years; each time, patients either survived and acquired immunity or they died.

An epidemic occurred "on schedule" in 1702 and then, for some unknown reason, not again in Boston for 19 years. As more and more children grew to maturity without being exposed to the pox, Bostonians knew that when the disease did return, it would be more devastating than ever before.

In the spring of 1721, a group of sailors brought smallpox with them when they came ashore in Boston. As soon as the first cases appeared, the town took dramatic measures to isolate the infected men, but it was too late. By May the city was in the grip of a virulent epidemic.

Cotton Mather
On this day in 1721, Boston doctor Zabdiel Boylston took a gamble with his young son's life and two of his slaves and inoculated them gainst smallpox. Puritan minister Cotton Mather had learned from one of his slaves that in Africa people did not fear the disease that so terrified Europeans. The Africans placed a small amount of smallpox pus into a scratch on children's arms, thus making them immune to the disease. When an epidemic broke out in Boston in 1721, Mather wanted to try this method. He convinced Dr. Boylston, but other physicians and the public thought the idea barbaric, even sinful. However, when those Boylston inoculated survived, the tide of public opinion began to turn. Within a few years, the once-controversial practice would be routine. 

Zabdiel Boylston
When news spread that Boylston's son and slaves had fully recovered, people began to defy the ban, seeking out the doctor to get inoculated. By the time the epidemic subsided, Zabdiel Boylston had inoculated 248 people. The procedure was grueling but 98% of his patients survived, compared to 85% of the non-inoculated.

Cotton Mather published the results. Swayed partly by Mather's report and partly by similarly successful experiments in England, in 1722 the British royal family chose to be inoculated — a decision that helped win acceptance for the practice. 

As noted by this article from the Boston Museum of Science:

Edward Jenner, an English country doctor and keen inoculator, later adapted the practice, developing a safer, more effective technique he called vaccination. Having noted that local people who caught cowpox gained immunity from the far more dangerous smallpox, he successfully induced such immunity in an experiment on a local boy, James Phipps, in 1796.


Wednesday, June 25, 2014

The news from Milwaukee

In a world of highly variable health care reporting--some good, some fair, and some poor--you might find it unlikely that some of the best work comes from Milwaukee, Wisconsin.  But John Fauber at the Journal Sentinel has the skill to put out consistently excellent work.

Here's the latest example, well worth reading, about the estimates that are bandied about by public officials and others concerning the number of people in America who suffer from chronic pain.  John notes:

[N]ine of the 19 experts on the panel that produced the number had financial connections to companies that manufacture narcotic painkillers within three years of their work on the report.

Some were officers or board members of groups that received opioid company funding, others were drug-company consultants or were paid for educational programs funded by companies that make pain drugs.

While that membership configuration, per se, doesn't invalidate the estimate, it appears that the report may have had methodological problems:

In February, two experts connected with the pain report said the 100 million figure was exaggerated and misleading and they raised concerns about how it was being used. Their comments came at a meeting of pain experts held at the National Institutes of Health.

One of the examples of misuse?  The Commissioner of the Food and Drug Admininstration:

When FDA Commissioner Hamburg brought up the figure at a three-day summit on America's opioid epidemic in April, she went even further than the report did. She said concerns about opioid abuse must be balanced against "the very real medical needs of the estimated 100 million Americans living with severe chronic pain or coping with pain at the end of life."

But the pain report does not apply the figure to "severe chronic pain." Rather, it says 100 million suffer from "common chronic pain."

And so on. You can read for yourself. What I enjoy about this story is how well researched it is, as well as its construction.  It is readable and interesting and lets the reader have enough information to draw thoughtful inferences.

I wish more reporters were given the training and time (and space) to produce reports like this.  In the meantime, I'm pleased that we can look to Milwaukee for more excellent work along these lines.

Sock it to 'em, NHS!

Seen on Twitter: The red sock initiative by the NHS hospitals to help avoid falls.  Nice idea.  Good spirit, too, as shown here!


Tuesday, June 24, 2014

Oh boy, $3.3 million

From the first paragraph in a report in the Boston Globe:

Partners HealthCare System has agreed to pay $3.3 million to cover the cost of the state’s five-year investigation into its market power, and for a court-appointed monitor to scrutinize its actions for the next decade.

How does that pittance even justify being put as the lede in the story? And why wasn't it put into some kind of financial context?  Like this:

According to its audited financial report, PHS' revenue in 2013 was $10 billion, producing revenues in excess of expenditures of $600 million.

So, the agreement produced a financial commitment of .01 percent of one year of the company's revenues, or .55% of one year's annual gain.

Meanwhile, the substance of the deal stays the same, according to the Globe:

The payments are detailed in a much-anticipated final agreement between the health care giant and Attorney General Martha Coakley filed in Suffolk Superior Court Tuesday. The “consent judgment’’ follows the outlines of a preliminary agreement reached by the two sides in May, allowing Partners to acquire South Shore Hospital in Weymouth and at least two other community hospitals, but restricting its further expansion and temporarily capping its prices.

Well, I admit to being totally wrong in a portion of  my prediction of June 12, when I said of the AG:

Watch for her to weasel out of this deal (or perhaps delay "finalization" until much later in the election cycle.)

But there is another part of that prediction that remains in a holding pattern:

This issue is big enough, in terms of the impact on the state economy for decades to come, to cost the AG the [gubernatorial] election.

Monday, June 23, 2014

Deception, not irony

Mark Graban tells a good story about a union that tries to hide its sponsorship of a political agenda under the guise of patient safety website.  It's the Massachusetts Nurses Association, which is pushing for legislation to set mandatory nurse staffing ratios.

Mark gave the following title to his piece: "Irony – When An Advocate for Healthcare 'Transparency' Hides Who They Are."
 
Wrong heading, Mark.  It's not irony.  It is deception, pure and simple.

You gotta give me something to work with!

An un-bylined story in the Boston Globe notes:

"Representatives from state Attorney General Martha Coakley’s office and Partners HealthCare System continue to haggle over terms of a final settlement that would allow Partners to acquire South Shore Hospital in Weymouth and at least two other community hospitals while limiting its further expansion and capping its prices for up to a decade."

You can almost imagine the conversation:

Guys, you gotta give me something to work with.  I had this all planned so well.  Look at this announcement, timed carefully to precede the state Democratic convention.  We promised that we would "fundamentally alter the negotiating power of Partners HealthCare for 10 years and control health costs across its entire network." 

We coordinated that with your announcement.  You made the deal sound hard on you by talking about the "challenges we will face with these conditions."

Together, we got the Globe to write an editorial endorsing the deal, saying it will impose "significant restrictions on short-term rates and bargaining power."

The only problem is that people saw through it, saying:

[It] will go a long way toward killing a reasonable possibility for the emergence of any coalition that will have a chance to create effective, cost-lowering competition. What a deal! To steal a concept from Joel Chandler Harris and the tale of “Br’er Rabbit,”Partners has been thrown into a pretty comfortable “briar patch” with this deal.

Then, others jumped and demanded to see the deal before it was filed.  I had to promise they will.  I had to "commit to being transparent and allowing for feedback."

So now, we have to come up with something new.  If I just file what we had before or with minor changes, it will get eviscerated.

But if I file something with major changes, some people will say that I didn't do the job the first time and am only responding to public pressure.

That's ok, because I know I can count on you to talk about how much more difficult it will be for you and how tough I was, right?

Right?

Guys, you gotta give me something.

Sunday, June 22, 2014

Goal: To make health care safer, more accountable and more human

Please check out this new blog by Richard Corder.  He has delightful observations about many things, beyond the ostensible focus on patient safety.

Please post comments and suggestions for him, ok?

In his work life, Richard is Assistant Vice President, Business Development for CRICO Strategies where he helps doctors and hospitals throughout the land achieve their commiment in patient safety and quality.

A challenge from and for Open Notes

A friend is seen by a doctor at a primary care practice that is a participant in the Open Notes experiment, which permits patients to view their doctors' notes, which are posted on the patient portal.

He was recently reviewing his PCP's notes, which were written after he was diagnosed with a common ailment, important but not life-threatening.  The doctor said, that he "has multiple questions, some of which were challenging to answer."

He was concerned and didn't know how to react to this.  Is "challenging" a code word for "this is an annoying person?"  Does it mean that the doctor thought he was challenging the recommendations of the care team?  Or, does it simply mean that the questions were difficult even for the doctor to answer because of uncertainties in the situation.

Theoretically, Open Notes would be a stimulus to an expanded conversation to clarify this ambiguity, but my friend--in case the interpretation might be the first or second one listed--is reluctant to raise the issue.  He's worried that if he's already considered a bother, the doctor will not answer honestly or will be further annoyed.

The Open Notes people assert: "Our evidence suggests that opening up visit notes to patients may make care more efficient, improve communication, and most importantly may help patients become more actively involved with their health and health care."

But there are always unintended consequences from experiments.  What do you think my friend should do?

Clearly, on a need-to-know basis only!

A friend received this cost estimate as part of the consent form from the vet when a pet needed a procedure.  I wonder if people will ever get the same, an itemization with high and low estimates?

Saturday, June 21, 2014

Peel me a grape -- Part 2

A colleague was intrigued by Intuitive Surgical's use of a grape to demonstrate the efficacy of its Da Vinci surgical robot:

Thank you for bringing this bizarre advertising ploy to our attention.  I found the Youtube video of the robot peeling a grape absolutely agonizing to watch.  As you may have noticed, it was not doing a very good job. It was slow and awkward (ten minutes to peel half a grape??) and stabbed and sliced the poor grape in ways that can only evoke pity.  If you would like to see an effective, no-nonsense way to peel a grape, try this video: