Wednesday, July 17, 2013

This year versus last year

Question:  If you hold a duck boat rally when your hospital is named #1 in the meaningless US News and World Report rankings, what do you do when you fall back to your usual #2 ranking?

Answer:  The same thing that would have been appropriate last year:

I yearn for the day when the hospitals in Boston get together and jointly demonstrate progress in eliminating preventable harm, adopting a consistent approach to front-line driven process improvement, and engaging in truly patient-driven care.  Now, that would be something worth celebrating . . .  For models of that kind of behavior, look west to Ohio, Wisconsin, Washington, and Michigan.  The hospitals there have been hard at work on that approach--with modesty, dignity, and class--literally leaving many "top" Boston institutions in their wake.

2 comments:

  1. I used to be a hospital "spinner" - as much as I loved my work, everything in me rebelled against these lists, and the spin we had to give to the "breaking news"....

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  2. Pride! One of the seven deadlies. Many Boston institutions suffer from it and make themselves insufferable in the process.

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