Monday, August 12, 2013

Look who is not listening

The Arnold P. Gold Foundation has a  mission is "to perpetuate the tradition of the caring doctor by emphasizing the importance of the relationship between the practitioner and the patient."  The folks there recently posted a infographic that suggest there is some room for improvement in that regard.  These kind of data make me wish that more hospitals and multi-specialty practices would take a leaf out of the Lean book and learn how to redesign work flows.  If these charts represent the steady-state condition of office visits, they are a clear indication that process improvement could improve both patient and provider satisfaction with no additional resources.

And this chart shows the need for physician training on listening and interpersonal relationships.

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