Monday, August 12, 2013

Look who is not listening

The Arnold P. Gold Foundation has a  mission is "to perpetuate the tradition of the caring doctor by emphasizing the importance of the relationship between the practitioner and the patient."  The folks there recently posted a infographic that suggest there is some room for improvement in that regard.  These kind of data make me wish that more hospitals and multi-specialty practices would take a leaf out of the Lean book and learn how to redesign work flows.  If these charts represent the steady-state condition of office visits, they are a clear indication that process improvement could improve both patient and provider satisfaction with no additional resources.


And this chart shows the need for physician training on listening and interpersonal relationships.


No comments:

Post a Comment