Liz Cooney reports on White Coat Notes that Tufts Health Plan, Harvard Pilgrim Health Care, and Blue Cross Blue Shield of MA all received excellent ratings in a Consumer Reports reader survey. She notes, "The health plans were judged on how satisfied respondents were with the choice of doctors, care from doctors, access to doctors, primary-care doctors and billing."
Congratulations to all three companies, all of whom provide excellent service to their customers. Not to take anything away from their accomplishments, but since none of them actually provide medical care, perhaps the doctors and hospitals in Massachusetts also deserve some of the underlying credit for their successful survey results.
Competition. Lotsa docs in Boston. It's a good place to be a patient (and, conversely, a lousy place to be a doctor.)
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