This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Wednesday, January 21, 2009
Greetings!
Several months ago, we created some new jobs at BIDMC. These folks work at our information desks or stand near the front doors or at critical hallway intersections, with the sole purpose of helping patients navigate their way through our 2 million square feet of clinical space.
Their position is formally called "service ambassador," but we all call them "greeters." The gentleman shown here is Leon Carrington, the solo lady is Lynn Miner, and the smiling pair are Yoly Reyes-Campbell and Zofeen Shujaatullah.
Don't they look friendly? Say "hi" next time you see them.
Just like Walmart.
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