In light of the piece below, and stimulated by warm weather today to believe that soccer season may actually start within several weeks, I post for your amusement the following story that has made the rounds of the soccer referees' listserves:
At the end of a game, the referee was making his way to the parking lot when he heard a voice calling him in an urgent manner. "Hey, ref!".
Turning around he nervously noted one of the coaches approaching him. "Yes?" he replied, anxiously.
"I have your cell phone," said the coach, holding the phone out to him.
"How do you know it's mine?" he asked.
"Look! It says '10 missed calls'!"
On the subject of misses, what industry is best at learning from near misses? The health care industry performs poorly at spotting and evaluating processes that are prone to risk of failure. But what golden opportunities these are for reducing preventable harm. What industry can we learn from?
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