This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Wednesday, April 15, 2009
Putting his foot down
Lovely compliments about our Obstetrics staff. Click on the image to read a larger version. I have omitted the parents' names from the signature line at their request, but they said it was all right to include Michael's name and "signature."
I have two daughters. One born in 1998 (at another nearby hospital) and one born in 2001 at BIDMC. I can safely say that our experience at BIDMC was at least as good if not better. I have had nothing but good experiences at BI.
Thank you for sharing this with us Paul. What I love most about this letter is that the new family, including Michael, thank an entire care team, not just a single doctor or nurse. This is what happens when patient-centered care works! When the care team took the time to help the family transition from hospital to home...that line made me smile. Thanks again!
Lovely compliments about our Obstetrics staff. Click on the image to read a larger version. I have omitted the parents' names from the signature line at their request, but they said it was all right to include Michael's name and "signature."
I have two daughters. One born in 1998 (at another nearby hospital) and one born in 2001 at BIDMC. I can safely say that our experience at BIDMC was at least as good if not better. I have had nothing but good experiences at BI.
ReplyDeleteThank you for sharing this with us Paul. What I love most about this letter is that the new family, including Michael, thank an entire care team, not just a single doctor or nurse. This is what happens when patient-centered care works! When the care team took the time to help the family transition from hospital to home...that line made me smile. Thanks again!
ReplyDeletehttp://ihiopenschool.blogspot.com/2009/04/2622-miles.html