This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Thursday, November 12, 2009
How to make health care remarkable
An excellent interview with e-Patient Dave here on Phil Baumann's blog.
"I just about puke when I hear dino-physicians whine about “I’m not gonna do email [which my patients want] because insurance won’t pay me, and I’m not doing anything I don’t get paid for.” This is the sound of a dinosaur dying – dying of FFSS, “Fee For Service syndrome.” It is the bellows of dysfunction, echoing forth from a system that is optimized for anything except getting care delivered to the people who need it. I am about to start calling for providers and patients alike to protest in disgust against the symptoms of FFSS."
Coupled with a comment on another blog where hospitalists want to get paid extra for staying in the hospital at night, it reminded me of this quote, from Joe Paterno of all people:
"Professionalism has nothing to do with getting paid for your services."
Are we professionals, or tradesmen? The patients will soon decide, based on this behavior.
I like this quote of Dave's from the interview:
ReplyDelete"I just about puke when I hear dino-physicians whine about “I’m not gonna do email [which my patients want] because insurance won’t pay me, and I’m not doing anything I don’t get paid for.” This is the sound of a dinosaur dying – dying of FFSS, “Fee For Service syndrome.” It is the bellows of dysfunction, echoing forth from a system that is optimized for anything except getting care delivered to the people who need it. I am about to start calling for providers and patients alike to protest in disgust against the symptoms of FFSS."
Coupled with a comment on another blog where hospitalists want to get paid extra for staying in the hospital at night, it reminded me of this quote, from Joe Paterno of all people:
"Professionalism has nothing to do with getting paid for your services."
Are we professionals, or tradesmen? The patients will soon decide, based on this behavior.
nonlocal MD