Moore helps get more done

I was asked to give the keynote address today at a senior leadership retreat for Sutter Health's Sacramento Sierra Region. Sutter is a community based, not for profit health system.

The Gordon and Betty Moore Foundation has teamed up with Sutter to explore means and methods to transform this multi-centered health care system to the next level of quality, safety, and patient-centeredness. Sutter has already done a lot of good work in these arenas, so the hope is to build on that and explore how to do still better and enhance the likely sustainability of the results.

Pictured here are Michael Dourgarian, a local businessperson who is Chair of the Board of this region of Sutter, and Karyn DiGiorgio, RN, MSN, Program Officer for the Moore Foundation. Not shown is Dr. John Mesic, Chief Medical Officer, who introduced me and has had a lot to do with the broader Sutter effort, and Sarah Marie Miller, who helped organize the retreat.

My job was to tell the story of BIDMC's approach to quality and safety, transparency, process improvement, and patient and family involvement. As always, this prompted lots of good questions and interaction, as people considered what might be drawn from our experience and applied to their own, and as I did so in reverse from their comments.