Saturday, March 17, 2012

We don't think in ounces. We think in pounds.


The scene:  Our local Peet's Coffee shop.  At the request of friend who needs it for his St. Patrick's Day party tonight, I go to the counter and ask the young lady for 12 ounces of Major Dickason's Blend®.  She pleasantly and unhesitantly starts to fill the order.  The surly young man at her side says, "Next time you're here, please ask for 3/4 of a pound instead of 12 ounces.  We don't think in ounces here.  We think in pounds."
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9 comments:

  1. AnonymousMarch 17, 2012 3:15 PM

    Well, Happy St. Patty's Day to him, too!

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  2. Mark GrabanMarch 17, 2012 6:07 PM

    That's awful. I would have said "if that's $10, please tell me in nickels, because I think (and pay) in nickels."

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  3. e-Patient DaveMarch 17, 2012 7:03 PM

    LOL - I sure hope someone from corporate sees this, and educates him: "Ahem: We think in CUSTOMER terms. YOU may need some effort to convert ounces to pounds, but that's NOT the customer's problem - it's yours."

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  4. UnknownMarch 18, 2012 1:13 AM

    I was surfing around and stop by to read your blog. Always interesting with different cultures and traditions. Best wishes from Sweden. Margareth

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  5. Thomas PaneMarch 18, 2012 9:12 AM

    It could have been worse... at least he got his math correct!

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  6. JuliaMarch 18, 2012 9:44 AM

    Love the comment above about nickels! For what it's worth, Counter Culture and Intelligentsia offer amazing coffee sans attitude that I feel very good about buying online and locally in Boston. I'm afraid this small-minded, snarky Peet's employee just gave all of us yet another reason to avoid coffee chains. Thanks for the laugh this morning!

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  7. dsblanchardMarch 18, 2012 2:53 PM

    This is REALLY something. We're really losing our ability to communicate face to face and civility has lost its meaning. I saw the first episode of Restaurant Stakeout last evening and it was a whole hour of this type thing. I'm going to eat out a lot less, I assure you.

    I love your blog, Paul. I never know what I'm going to find when I come here, and I love the mystery!

    Dawn

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  8. AnonymousMarch 18, 2012 4:34 PM

    With a moronic statement like that I would have said, "there won't be a next time."

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  9. AnonymousMarch 20, 2012 2:41 PM

    I frequent the very same Peet's and have nothing but excellent interactions with the staff. On more than one occasion I have received a voucher for free coffee when the service has been slow.

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