#TPSER8 We continue the saga of the first full day of the Telluride Patient Safety Resident Summer Camp program. The first activity after lunch was my session on strategic negotiation, focusing on key concepts of negotiation theory. There was plenty of time for interaction, as I used some classic simulation exercises to demonstrate the ideas of BATNA (best alternative to a negotiated agreement); interest-based rather than positional bargaining; and trading on differences. The final simulation, entitled "Win as Much as You Can," (seen in progress above) demonstrates the importance of considering the structure, people, and context of negotiations and the need for compliance, enforcement, and re-opener provisions in many agreements. These principles will come into play in sessions tomorrow in topics as diverse as the meaning of true informed consent and working within teams to infuse patient quality and safety into clinical practices.
The second team, perhaps learning from the first, in addition to designing its own process flow and communications mechanisms, succeeded on its first try, with several minutes to spare.
Not to be outdone, team #1 came back for a rematch and also succeeded, proving to be "the best at getting better."