This is the real thing, a major health system that has made a full fledged commitment to the philosophy and implementation of Lean process improvement. For those interested in the potential to "bend the cost curve" while also improving quality and safety, this is a story from the front lines. If you have never heard Jack before, you are in for a treat. If you have, here's your chance to get a useful progress report and update.
Here's a summary:
The University of Michigan Health System (UMHS) has been on the lean journey for the past seven years, creating the Michigan Quality System. UMHS has over 20,000 faculty, staff, and trainees. The goal is to create 20,000 problem solvers who are finding and fixing root causes of problems they face daily. This webinar will briefly recap UMHS' initial approach, results of early experiments, what leaders learned, and how UMHS adjusted. The webinar will cover their current set of experiments, including the transition from scattered projects led by coaches to an integrated approach that incorporates People Development into Process Improvement.
Here are the details.