This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
This is a system (AIDET) taught by Quint Studer (www.studergroup.com) and also used and taught by my organization, Covenant Hospice.
Quint developed a system to teach hospitals better patient, employee, and physician satisfaction by concentrating on the basics and applying a system they call "Evidence Based Leadership."
They also have a great system to hold health care leaders objectively accountable for outcomes.
If their methods are applied consistently and championed from the very top (CEO/Board) on down, it's highly effective, IMHO.
(I don't work for them in any way, but I've been impressed with their outcomes.)
His first book, "Hardwiring Excellence" is a worthwhile read.
Is the "wash your hands" and "gown up" signs on a separate page? The hospitals I have worked for included signs that mention on making the patient aware that you took the time to wash or sterilize your hands.
Those are the basics! Good for them to make it explicit. I'd love to hear from patients, families, and staff how it's working.
This is a system (AIDET) taught by Quint Studer (www.studergroup.com) and also used and taught by my organization, Covenant Hospice.
ReplyDeleteQuint developed a system to teach hospitals better patient, employee, and physician satisfaction by concentrating on the basics and applying a system they call "Evidence Based Leadership."
They also have a great system to hold health care leaders objectively accountable for outcomes.
If their methods are applied consistently and championed from the very top (CEO/Board) on down, it's highly effective, IMHO.
(I don't work for them in any way, but I've been impressed with their outcomes.)
His first book, "Hardwiring Excellence" is a worthwhile read.
-Neville
Is the "wash your hands" and "gown up" signs on a separate page? The hospitals I have worked for included signs that mention on making the patient aware that you took the time to wash or sterilize your hands.
ReplyDelete