This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Friday, January 03, 2014
Top Gun comes to the rescue for a California utility
The following voicemail was transcribed and delivered by Comcast to a subscriber in the East Bay last week at about 8:15am:
"Hello this is Pacific Gas & Electric calling.
We would like to let you know that your area may currently be
experiencing a power outage, and we apologize for any inconvenience this
may cause. We are deploying Cruise to investigate the cause of the outage
and make repairs. Based on historical data for outages in this
location, we expect to restore power or provide an updated estimate by eleven thirty am. . . ."