Tuesday, March 24, 2015

Do they think that an acknowledgement is the same as a solution?

A posting on Twitter, in reply to mine of last week about a persistent problem on our transit system.

This, plus the comments I received on the problem from Universal Hub readers, suggest that a solution is a long time off.

So if it is not going to get fixed, or perhaps can't get fixed, why does the person at the T who responds to customer call-outs reply with this kind of message:

Thanks for reporting this.  We've forwarded it to our supervisors and will look into this door issue, now.

Do they think that an acknowledgement is the same as a solution?  Why don't they just tell the truth instead?

Golly, it feels like how complaints are handled in some hospitals!
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1 comment:

  1. beverlyMarch 25, 2015 5:12 AM

    I am sure this is a scripted answer from a low level employee, or maybe even a robot. They use it to give themselves some breathing room, or else time to throw it in the round file, who knows.

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