A three-inch thick package arrived today in the mail. It contained these documents from Blue Cross Blue Shield of MA to explain my Medicare Advantage plan: Provider directory; pharmacy directory; formulary; and benefits summary.
I fear that I will now get the same package once a year for the rest of my life, as the directories and such are updated.
Perhaps there is some provision in federal law that requires that such things be sent in paper form. Or maybe BCBS of MA makes this decision on its own.
But, really, can't we get beyond this wasteful practice and just have these documents available on a website? Or, at least, give a subscriber the option to receive them electronically?
Addendum: BCBS sent me a reply on Twitter: "We share your frustration, mailings like this are required to be printed & sent. We'll continue to explore paperless as allowed."