Our theory is that a lot of communication between doctors and patients can happen on-line, asynchronously. This leaves doctors free to spend time on the telephone or in person for the things that are more urgent or require more personal attention. It also means that you, as a patient, can send in a request at whatever time suits you.
Each doctor has the ability to customize the PatientSite features provided to his or her patients -- the clinician's schedule, the patient's allergy list, lab results, medication list, microbiology reports, EKGs, pathology results, X-ray reports. Most doctors offer patients most of these features, but, for example, some doctors prefer to talk to a patient about test results rather than having them available first on line.
You wonder how much this is used? Here are some statistics for those patients who have chosen to sign up for the service.
Clinical messages from patient to provider: 25 (per 100 patients)
Number of prescription requests: 4 (per 100 patients)
Number of appointment requests: 2 (per 100 patients)
Number of referral requests: 2 (per 100 patients)
Percentage of patients seeking technical support in the use of PatientSite: 2-4%
Percentage of enrolled patients who log in each month: 35-40%
Of those who logged in:
- Percentage of patients who looked at lab results: 31%
- Percentage of patients who looked at X-ray results: 20%
- Percent of patients who reviewed medications: 24%
Try the demo! I think you will be impressed.