This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Dr. Levy,While you are rightly proud of BI-DMC's actions, how do you reconcile the likelihood of others mis-using or misinterpreting performance improvement data?
The State health commissioner's response is particularly amazing. What's he afraid of?Oh, and there's that V-word again. I dare not spell it out. (:
Dear Zagreus Ammon,First, I am not a doctor. The world is smart enough not to let me do that!Second, it is not that I am totally proud of what we do. I think there is ample room for improvement. What I AM proud of is the attitude and apporach our people take to these matters. It is nondefensive, open, and inquisitive -- just what you would hope for in an academic institution.Third, to your question. There is nothing I can do about misinterpretation except to try to explain and educate the public about what all this means.
Paul, you're the man. What else can I say?
On a slightly related note, has BIDMC considered discouraging or banning neckties?
Paul, thanks for the link to the article. You rock.MJ
Anon 9:22. No.
I think making BIDMC's central line infection rates transparent is admirable and smart because secrecy never leads to improvement or customer confidence. What's the chance of BIDMC making days-to-first-appointment data available for your affiliated physicians (or least by department)? I believe you are collecting this information using "mystery shoppers" based on a Boston Globe article from a while back. It seems that this is another hospital performance metric extremely important to patient well-being and not all that difficult to improve.
Post a Comment
Enter your email address:
Delivered by FeedBurner