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This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
About Me
- Paul Levy
- Negotiation advisor, author, speaker; former hospital CEO, regional water and wastewater system CEO, and public utilities regulator. But above all, coach.
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Patient-Centered Links
- Celebrity Diagnosis
- Citizens for Patient Safety
- Cracking Health Costs
- Diabetes Mine
- Educate the Young
- Gilles Frydman Patient Driven
- Inspire -- Online Patient Communities
- Institute for Clinical Systems Improvement
- Living with Breast Cancer
- Look Me in the Eye by John Elder Robison
- MedShadow
- PULSE of Florida
- Palliverse
- Patient's Progress
- Reports from a Resident Alien
- Richard Corder
- Riding the Cancer Coaster
- Sitaram Bhartia
- Society for Participatory Medicine
- The Empowered Patient Coalition
- The Improvement Quotient, NICHQ
- The Momo Blog (in memoriam)
- The Naked Doctor
- Very Light No Sugar
- Word Medicine
- Xeloda Side Effect & Henna (in memoriam)
- e-Patient Dave
- e-patients
Transparency and Lean Related Links
- Bruce Hamilton's Old Lean Dude
- How to implement Lean thinking in business
- Justin's HOPE at The Task Force for Child Survival and Development
- Lean Connection Center, LEI
- Lean Enterprise Institute
- Lean Simulations
- Mark Graban's Lean Blog
- Medically Induced Trauma Support
- Paul Levy compendium of posts on this topic
- Returning Joy to Patient Care through Lean Transformation
- Saskatchewan Health Quality Council
- Tim McMahon's A Lean Journey
General Topical Links
- Apothecurry
- Barbara Duck's The Medical Quack
- Better Health with Dr. Val
- Cracking Health Costs
- David Harlow's Health Blawg
- David Williams' Health Business
- Disruptive Women in Health Care
- Gary Schwitzer's HealthNewsReview
- Halamka's Geek Doctor
- Health Affairs Policy Journal
- Health Beat by Maggie Mahar
- Health Care Renewal
- Health Populi
- Health Wonk Review
- Hospital Impact
- IHI Open School
- John McDonough's Health Stew
- Kevin, MD
- Kicking Back
- Kyle Samani
- Leah Binder
- Marijke, nurse turned writer
- McBride Blog on Health Policy
- Med Page Today
- Medgadget
- Media Nation
- Medical Professionalism Blog
- Phil Baumann -- Health is Social
- Richard Wittrup's Health Care Anew
- Success in Healthcare
- The (UK) Health Foundation blog
- The Health Care Blog
- The Incidental Economist
- The doctor weighs in
Nurse, Doctor & Other Caregiver or Related Links
- 33 Charts
- A cartoon guide to becoming a doctor
- Academic Ob/Gyn
- Budd's Blog
- Controversies in Hospital Infection Prevention
- Dr. Bruce Campell's Reflections in a Head Mirror
- Dr. Deb Pschological Perspectives
- Dr. Gillick's Perspectives on Aging
- Dr. Marc-David Munk
- Dr. Wes
- Dr. Whitecoat
- Emergency Medicine Cases
- Faculty of Medical Leadership and Management
- Geriatrics and Palliative Care
- GruntDoc
- Health Care Organizational Ethics
- HemOnc.org
- Juggling with Julia
- MD Whistleblower
- Margaret McCartney
- Medical School Financial
- Neuropathology Blog
- Nursetopia
- Oral Health Matters
- Pallimed, Hospice & Palliative Medicine
- Pam Ressler
- Roni Zeiger, MD
- Success in Healthcare
- Suture for a Living
- Ted Eytan, MD
- The Doctor Weighs In
- The Hospital Leader
- Wachter's World
CEO bloggers
- Anna Roth, CEO of Contra Costa Regional Medical Center
- Barry Ronan, Western MD Health System
- Dr. John Popovich Jr. , CEO of Henry Ford Hospital
- Eric Dickson, U Mass Memorial
- Geraint Martin, Counties Manukau District Health Board
- Rob Colones, CEO of McLeod Health in South Carolina
- Scott Kashman, Lee Memorial
- Vivian Lee, University of Utah
Media Sponsored Links
Blog Archive
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2007
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August
(32)
- Poetry from nurses and doctors -- Part I
- Observations from Iceland
- The Shock Doc
- Iceland scenes
- Outpatient clinic of innovation
- Nokia power
- Shrimp Cocktail
- Roll-back of insurer rating systems?
- Odd survey
- Way to go, Stacey
- It's official: Infections are bad
- Drive Calmly
- Now it's the ADL of New England board's turn
- In sickness and in health
- Stand firm and clear, ADL
- Blood Test
- Brand identity
- Dr. Sachs discusses New Orleans
- Service Wards
- Top HMOs
- The search begins
- Opinion Leader
- Our Joint Commission Report
- Meeting a statutory responsibility
- Disclosure action by the PHC
- Sign in, please
- Online video social media tutorials
- ...a chair if you want it
- Loooong bike ride this weekend
- CPOE for chemotherapy
- Happy anniversary to runningahospital
- On the web
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August
(32)
8 comments:
Dr. Levy,
While you are rightly proud of BI-DMC's actions, how do you reconcile the likelihood of others mis-using or misinterpreting performance improvement data?
The State health commissioner's response is particularly amazing. What's he afraid of?
Oh, and there's that V-word again. I dare not spell it out. (:
Dear Zagreus Ammon,
First, I am not a doctor. The world is smart enough not to let me do that!
Second, it is not that I am totally proud of what we do. I think there is ample room for improvement. What I AM proud of is the attitude and apporach our people take to these matters. It is nondefensive, open, and inquisitive -- just what you would hope for in an academic institution.
Third, to your question. There is nothing I can do about misinterpretation except to try to explain and educate the public about what all this means.
Paul, you're the man. What else can I say?
On a slightly related note, has BIDMC considered discouraging or banning neckties?
Paul, thanks for the link to the article. You rock.
MJ
Anon 9:22. No.
I think making BIDMC's central line infection rates transparent is admirable and smart because secrecy never leads to improvement or customer confidence. What's the chance of BIDMC making days-to-first-appointment data available for your affiliated physicians (or least by department)? I believe you are collecting this information using "mystery shoppers" based on a Boston Globe article from a while back. It seems that this is another hospital performance metric extremely important to patient well-being and not all that difficult to improve.
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