AARP confirms value of mystery shoppers

I have written here once or twice about our mystery shoppers. Here's a new article in the AARP Bulletin on this topic.

As noted in this story, we continue to find this a very important way of meeting our patients' expectations:

Sherry Calderon, manager of ambulatory services at Beth Israel, says: “I really feel like this kind of regular checking has driven change here that nothing else has.”