I was utterly transformed by the power of the patient’s . . . perspective on what mattered most in care and I could see that this was a strength that we were denying ourselves as executive leadership.
This quote is from Pat Sodomka, who died early this year, and is retold in this post by Ted Eytan. More here, too, from Jim Conway.
It’s possible for any hospital to enjoy the breakthrough performance that MCG has through the lessons learned from Pat’s legacy. I’m looking forward to it. . . . [W]ho wants to join?
We're trying, Ted. Stay tuned.