A friend forwarded this link to a wonderful interview between Bob Wachter and Peter Pronovost, and appended the following note:
Check out the quote below; wow! (Bold mine)
'.......that to some extent Donabedian had it right when he was interviewed on his deathbed and asked what the secret of quality is. He said the secret of quality is love. Because if it's not in your heart and if you don't truly believe that this is the right thing to do, and there's a humbleness that I'm human, we're never going to make progress on infections.'