This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Sunday, September 04, 2011
We're interested, but only if you are quick
I'd like to give American Airlines credit for being interested in customers' opinions: A computer sent out this email three days after a recent trip. But, then it put this odd deadline on the survey. I guess my opinion doesn't matter if I need think about it for a while.