A Verizon Service Representative will be with you shortly. Thank you.
Agent Stephen has joined.
Stephen : Chat ID for this session is 12281146501.
Stephen: Hello. Thank you for choosing Verizon and visiting our Verizon chat service. How can I help you place your order?
You(21:01:30): I am looking at the $104.99 2-year contract. What am I paying now?
Stephen(21:02:30): let me send you a link to check your bill.
Stephen(21:02:50): Please click on the above link to check your bill after logging into your online account.
You(21:03:47): I don't recall my user name or password, and when I clicked on the link to retrieve them, nothing happened.
Stephen(21:04:22): Do you have a paper bill whch you can look?
You(21:05:35): No, I don't. The site responded, and I asked for both. The next screen is blank, so far. Stay tuned!
Stephen(21:06:35): Let me provide you with the number to call and get this infromation, as online being into the sales department, we don't have the internal access to look into your account.
Stephen(21:06:50): Please contact our Consumer Solutions Center directly at: (800) VERIZON or (800) 837-4966, 24 hours a day, 7 days a week.
You(21:07:27): I called the number before i tried this live chat, and it said no one is on duty at this hour -- even though it claims to be available 24x7.
Stephen(21:08:37): I understand. In that case, I recommend that you try back later or come back online during the business hours. So that the online account specialists are available during that time.
You(21:09:47): So 24x7 doesn't actually mean 24x7?
Stephen(21:10:27): It should be 24 X 7, because most of our customers do get it available 24 X 7.
Stephen(21:11:22): Do you have any other questions for me today?
You(21:11:35): I guess I am special! As I went through the menu on the phone, it asked whether i wanted to talk about FIOS internet, Phone, or TV. I have all 3. I picked internet and then got that message. Would I do better picking some other choice?
Stephen(21:12:05): Let me send you a link to contact Verizon via email about it, and get it resolved within 24 hours.
Stephen(21:12:31): Please click on the above link to contact Verizon via email.
You(21:12:50): About what, my initial question about the 2-year contract, or how to talk to a representative?
You(21:13:38): Meanwhile, the online request for my user id and password stopped functioning.
Stephen(21:14:04): I am sorry, but per your first statement, you just asked question about your existing bill. Could you please be more specific on your initial question that you are trying to ask?
You(21:14:51): I am trying to compare the offer you have on your website, for a two-year contract, with what I am currently paying.
Stephen(21:15:21): Which Verizon services do you currently have?
You(21:15:35): FIOS internet, phone, and TV.
Stephen(21:16:15): You can go for our Verizon FiOS Triple play with FiOS Prime HD 15/5Mbps Internet FiOS Digital Voice Unlimited calling for $104.99 a month with two years price guarantee.
Stephen(21:16:30): If you are out of the contract or under the last 60 days of the contract, then you'll get $300 Visa reward card.
You(21:17:21): I understand that offer. What I do not know is what I am currently paying, so I can compare the offer with my current rates. I don't even know if i have a current contract.
Stephen(21:17:51): Like I said, you need to login into your online account to see your bill, or check your paper bill.
Stephen(21:17:56): Can I assist you with anything else from my end?
You(21:19:09): And, I keep telling you that your website which is supposed to help me get online by restoring my user id and password is not working. And your 24x7 phone line is also not working, telling me to call back during business hours.
You(21:19:50): Is this some kind of cruel joke? I am interested in the product you are offering, and you are making it impossible for me to evaluate it.
The chat application is experiencing connectivity trouble. Your chat will be re-assigned to another agent and will be given high priority. We apologize and Thank you for your patience. (21:20:41)
Agent Valentina has joined. (21:20:41)
Your session is now closed.
Thank you, have a nice day.