Check out this video from the Saskatoon Health Region for a great contrast with Michael Graves' description of unpatient-friendly architect driven hospital design. When the folks in Saskatchewan needed to plan the design of new clinical facilities, they conducted a design charette based on Lean principles. The team comprised people from many divisions of the hospital. Equally important, patient and family members were brought into the design process and were given equal say and had the respect of the professional staff. It is worth watching the whole thing to get a sense of the process and the engagement of all parties.
If you cannot see the video, click here.