This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Sunday, February 12, 2012
WIHI presents Berwick on video, too
This is a concise and thoughtful interview between IHI Madge Kaplan and Don Berwick after this week's radio show on WIHI. He lays things out so clearly, you wonder why we can't yet deliver on those concepts.