The Centre for Health Care Management at the University Of British Columbia is offering a talk in person and by webcast by Martin Puterman, entitled "If You’re Not Keeping Score You’re Only Practicing: Evaluating a System-wide Lean Implementation" on Wednesday, March 21, from 8am to 9am Pacific Time. Here's a description:
Lean methods date back to the Toyota Production System which was developed shortly after World War II. Of late, they are finding wide spread usage in health care.
In industry, the primary objective of Lean is to enhance corporate earnings, but in health care, Lean seeks to improve patient-centered care and system efficiency. Lean evaluations have tended to be ad hoc, usually focusing on before and after pictures, graphical displays or vignettes. With Lean’s widespread adoption in health care, a framework for its evaluation is sorely needed.
This talk provides guidelines for evaluating a comprehensive Lean program based on insights gained developing a framework to evaluate “imPROVE”, a significant Lean initiative undertaken by the Provincial Health Services Authority (PHSA) in British Columbia. This talk will not present results of the imPROVE evaluation but will focus on concepts, methods and observations.
Dr. Puterman is Advisory Board Professor of Operations in UBC’s Sauder School of Business. He was founder and director of the Centre for Operations Excellence (in Sauder), the UBC Centre for Health Care Management, and the Biostatistical Consulting Service at BC Children’s Hospital. He is co-principal investigator of the CIHR Team for Operations Research in Quality Cancer Care.
Here's the link for the webcast.