Stimulated in great measure by chief medical officer Rich Brilli, this hospital’s board has adopted a goal of eliminating preventable patient harm by 2013. The hospital is now replete with “Zero Heroes,” a far flung team of clinicians, process engineers, and administrators who live every day focused on this effort.
The desire to eliminate harm does not just focus on the usual type of adverse events, the reportable and sentinel cases. The hospital staff rely on uncovering problems indicated by near misses and early signs of harm. For example, Nationwide is intent on eliminating pressure ulcers in their patients, so the nurses and analysts are tracking the precursors of such wounds, metrics that would not even be on the list of such matters for most hospitals.
I know of only one other hospital that has adopted the pursuit of this kind of standard of care, and that one (ahem!) was in a different region. So the way I see things, the Buckeyes are now in the lead in the Midwest conference. While it is great to see both institutions’ progress and commitment to improving patient quality and safety and to broad-based process improvement, we are still in the first quarter. Not to put on too much pressure, but if “Hail to the Victors” is to mean anything, it is time to step up the game in Ann Arbor. Let’s go Blue . . . .