Blue Cross Blue Shield of Massachusetts announced today that its first ever Health Care Excellence Award will be presented to BIDMC for the work done by our OB/Gyn Department in team training. I wrote about this program in a post on January 20. After a series of terrible errors, the department (along with folks from other departments), reevaluated its approach to quality, safety, and communication. Under the leadership of Chief Ben Sachs, the group learned how to apply "crew resource management" techniques to enhance their ability to carry out obstetric procedures. Ben has since become a proselytizer and instructor of these techniques to many people throughout the country.
The award will be formally presented at a BC/BS conference at the Parker House in Boston on April 2, entitled High Performance Health Care: What It Takes.
Congratulations to Ben and the whole team! And, many thanks to Blue Cross Blue Shield for this recognition and honor.