Here's a note sent to Jeff Liebman, CEO of our affiliated community hospital in Needham -- a very small hospital with a great ED and a big heart. We currently have plans to expand the emergency room because of the growth in demand we have seen and are projecting in Needham and the surrounding towns. (By the way, use of the ED in this hospital helps relieve pressure on crowded ED's downtown.)
Unfortunately, I had the opportunity to spend another evening in the Emergency Department. Fortunately, it was at Beth Israel Deaconess - Needham!!!
At about 8:30 P.M. on Monday evening, my mother (85 years old & living alone in her home in Newton) tried to avoid/swat a bee in her kitchen, lost her balance, fell backwards against the wall, and thought she had broken her wrist. I was at a business meeting in Hartford, CT with my brother when she called.
What does one do in a situation like that?
I called my sister-in-law and suggested that she bring my mother directly to BID~Needham.
Meanwhile, my brother and and I headed home immediately to help out in any way we could.
Jeff, by the time I arrived at the ED, there was nothing for me to do except watch Dr. U put a splint on my mom's broken wrist, listen to his clear instructions, suggestions and follow-up plan, hear some closing and encouraging remarks from both the doctor and the nurses, and take my mom home.
All of that in under two hours - unbelievable!!! My mother's comfort level was such that she was even counseling one of the nurses on her social life.
The ease, the smoothness, the speed, the attention to detail, the understanding, the clarity, and most of all the care - all were outstanding.
The team who treated my mother were all exceptional regarding not only her care but also their warm, informative approach to my mom, her situation and her condition.
Jeff, I do not want to spend any time in an ED, but if I must, the ED at BID~Needham is the place for me and my family. The entire staff could not have been more kind, compassionate and understanding.
I am sure you hear this often, but I wanted you to know what a great team you have and what a fine hospital you oversee.
Best personal regards,