There is a lot of commentary from patients about how they are treated in emergency rooms, so I was pleased to get this note yesterday from a colleague I have not seen in many years:
I just wanted to take a few moments to provide you with some first hand feedback on your organization - my personal experience.
On Saturday afternoon (June 14) I tripped and fell in the steps leading into the Copley Square entrance to the Westin Hotel and dislocated the fourth finger on my right hand. At first when I got up, I brushed myself off and was ready to go on my way until I looked at my hand and saw my fourth finger on my right hand pointed off at a 90 degree angle. (It was the strangest thing to look at ... and it was my hand!!!! ) I quickly realized I had a problem ... and jumped into a cab and sat for a minute to figure out which hospital I should head to. I must admit my mind is no longer geared up to think about emergency rooms since my kids have all grown. It took a call to a friend in the medical profession (my daughter the NP was out of town) to suggest I head off to the BID ... he called again to tell me to head off to West Campus.
The cabbie was great ... especially when I told him I only had $11 in my wallet.
From the first instance I walked into your emergency room there was an immediate positive response to my situation. The young woman checking people in saw my hand and said "that must be painful" and lead me into a check-in room. A nurse came in and quickly checked my vital signs, soon followed by an administrative person who entered my current information into your data base. They then asked me to wait in the waiting room ... at that point I was ready to plead for some pain relief ... but took the opportunity to practice my patience. A couple of minutes later ... seriously only a couple of minutes, I was taken into a patient room. And soon a nurse came in to check my finger out, then a doctor came in, and she explained that I had probably dislocated my finger and they could pop it back in place.
The doctor first ordered an x-ray to be sure nothing was broken. But before I was taken off to x-ray, they shot my finger up with lidocaine (I think) and gave me a couple of Percocet. As you might guess, I was very ready for that shot. Feeling no pain, I was off to x-ray where they verified that I had no broken bones. The doctor quickly popped my finger back into place. After one more x-ray, I was sent home.
I was in and out of emergency in less than 2 hours. Everyone was very pleasant and extremely professional. All very impressive ... including the facilities. I'd go back in a heart beat, (though I'm not making any plans.) And or sure I'd recommend your emergency department as a first choice to everyone and everyone in need. I'd rate the experience a 10 out of 10. Thank you.