Emergency Departments are busy places, and, even in the best organized ones, people have to pull together in unexpected ways to make things work well. As you can see above, our folks decided to create an opportunity for staff to say "thank you" to one another to recognize those small and large moments when people made an extra effort for their colleagues and patients. Here is a sample of some of the messages, including one from a patient who noticed the form and submitted it:
Sue J. (RN): What a Gal, the most gentle, courteous, pleasant nurse in the ER. Thank you for giving me Sue as my Nurse. Patient John Smith [name changed]. Keep up the good work.
Julie & Janice (Tech): Thank you for your help on Tuesday 6/30. Dynamic Duo!!!
Kim & Catherine (Reg): Thank you Ladies for holding down the Core Desk when I needed a break on Wednesday.
Lisa C. (RN): I want to thank you for the encouraging words that you gave me the other day. It made me look at my role here in a whole new light. Your advice also made my week goes a lot smoother and I was able to smile. Thank you!
Mary Jane (OBS): Thank you for your astute observation while sitting for a patient in yellow yesterday. You kept him safe before he was admitted. I informed the nurses upstairs. Thanks again.
Jill M. (RN): Thank you Jill for starting my patients IV Tuesday and getting his blood. You are so sweet!
Ana G (Tech): Thank you so much for all your help over the years, and for sharing all your goodies especially the artichoke–spinach dip. Also you are great!
Maggie (RN): You are a gift! You give a whole new energy when you are here. You seem to have endless supply of energy. It is a pleasure to work with you!
Claire (RN): Thanks for helping me with that IV today. Sometimes I feel funny asking for help when I know how busy everyone is. I appreciated your ready willingness to help my patient. Thanks again.