This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
I recently read Jerome Groopman's "Anatomy of Hope" ( think I have the title right from memory). It had similar moving stories. It can NEVER be bad establishing a personal connection, as long as the dr. keeps it about the patient, not him/herself - as did this physician.nonlocal
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