As an infrastructure groupie, one of the features that I like on the new website GoLocalWorcester (for which I have started writing a weekly column) is the SeeClickFix feature. This is an app that lets you report potholes, broken street signs, stray grocery carts, or whatever to your city officials.
Years ago, I taught a course in infrastructure planning and development at MIT. The first assignment for the students was to find something broken in their community and try to get it fixed by the relevant government agency. About a third of the students would succeed in the two months allotted for the assignment. As you can imagine, there were lots of good stories as students learned how their municipal government functioned. Of note is that they were often made to feel like troublesome interlopers as they did their civic duty in reporting these minor problems of public safety or inconvenience. How much better that city governments have now accepted the validity and value of citizen reporting.
Anyway, here's what this app looks like as reported by GoLocal:
And here's what it looks like "inside" the app: