Saturday, March 17, 2012
We don't think in ounces. We think in pounds.
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The scene: Our local Peet's Coffee shop. At the request of friend who needs it for his St. Patrick's Day party tonight, I go to the counter and ask the young lady for 12 ounces of Major Dickason's Blend®. She pleasantly and unhesitantly starts to fill the order. The surly young man at her side says, "Next time you're here, please ask for 3/4 of a pound instead of 12 ounces. We don't think in ounces here. We think in pounds."
This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
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9 comments:
Well, Happy St. Patty's Day to him, too!
That's awful. I would have said "if that's $10, please tell me in nickels, because I think (and pay) in nickels."
LOL - I sure hope someone from corporate sees this, and educates him: "Ahem: We think in CUSTOMER terms. YOU may need some effort to convert ounces to pounds, but that's NOT the customer's problem - it's yours."
I was surfing around and stop by to read your blog. Always interesting with different cultures and traditions. Best wishes from Sweden. Margareth
It could have been worse... at least he got his math correct!
Love the comment above about nickels! For what it's worth, Counter Culture and Intelligentsia offer amazing coffee sans attitude that I feel very good about buying online and locally in Boston. I'm afraid this small-minded, snarky Peet's employee just gave all of us yet another reason to avoid coffee chains. Thanks for the laugh this morning!
This is REALLY something. We're really losing our ability to communicate face to face and civility has lost its meaning. I saw the first episode of Restaurant Stakeout last evening and it was a whole hour of this type thing. I'm going to eat out a lot less, I assure you.
I love your blog, Paul. I never know what I'm going to find when I come here, and I love the mystery!
Dawn
With a moronic statement like that I would have said, "there won't be a next time."
I frequent the very same Peet's and have nothing but excellent interactions with the staff. On more than one occasion I have received a voucher for free coffee when the service has been slow.
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