RSVP organization, to take the fabric and sew it into these handy bags. Some are used to provide clinical information packets to patients, and some are used in other ways. A small example, yes, but illustrative of Gundersen Lutheran's focus on constant improvement.
Festival Foods. Dave quoted with displeasure Henry Ford: "All I want is their hands and feet. I don't want them telling me how to run the company." Dave stressed the importance of leadership in making feel people appreciated and engaging them in process improvement in an organization. He reminded the group: "The customers want us to serve as their agent for quality, price, and service." But, he said, "You don't manage people. You lead people. Management is what we do. Leadership is who we are. What is it about me that others would change if they could?"
Dave suggests that the first question that should occur in an employee's performance review should be, "How am I doing as your boss?" Only if the leader is serving the staff member well is he or she doing the job right. A wonderful thought from a great leader and coach.