Wednesday, August 28, 2013

Communication Counts

Sign seen at the George Washington University Hospital:

Those are the basics!  Good for them to make it explicit. I'd love to hear from patients, families, and staff how it's working.


Neville Sarkari MD, FACP said...

This is a system (AIDET) taught by Quint Studer ( and also used and taught by my organization, Covenant Hospice.

Quint developed a system to teach hospitals better patient, employee, and physician satisfaction by concentrating on the basics and applying a system they call "Evidence Based Leadership."

They also have a great system to hold health care leaders objectively accountable for outcomes.

If their methods are applied consistently and championed from the very top (CEO/Board) on down, it's highly effective, IMHO.

(I don't work for them in any way, but I've been impressed with their outcomes.)

His first book, "Hardwiring Excellence" is a worthwhile read.


John K. said...

Is the "wash your hands" and "gown up" signs on a separate page? The hospitals I have worked for included signs that mention on making the patient aware that you took the time to wash or sterilize your hands.