This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
This is a system (AIDET) taught by Quint Studer (www.studergroup.com) and also used and taught by my organization, Covenant Hospice.Quint developed a system to teach hospitals better patient, employee, and physician satisfaction by concentrating on the basics and applying a system they call "Evidence Based Leadership."They also have a great system to hold health care leaders objectively accountable for outcomes.If their methods are applied consistently and championed from the very top (CEO/Board) on down, it's highly effective, IMHO.(I don't work for them in any way, but I've been impressed with their outcomes.)His first book, "Hardwiring Excellence" is a worthwhile read.-Neville
Is the "wash your hands" and "gown up" signs on a separate page? The hospitals I have worked for included signs that mention on making the patient aware that you took the time to wash or sterilize your hands.
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