This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
Holy hospitality Batman! Paul, I'll volunteer for the trip...thanks for the link - fascinating.
Well, go for it. No reason it can't be done!
Reminds me of the most significant correlation found on surveys for in-house customer training at AT&T (the old one). The better people rated the food, the better they rated the overall training.Of course, in the US, the cost of the visit would have actually been somewhere between $30 and $85 based on the (somewhat incomplete) description. Seems like the Thai had between $50 and $100 left to wow them with the service. I'm sure you could have gotten much more personal service for that kind of money in Bangkok than starched whites and bottled water.
I knew thai people is mind-service and always smile when they meet strangers...
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