Friday, June 22, 2007

Defining Service

Now, this is customer service! Several of my staff have already volunteered to go to Bangkok for training.

4 comments:

Jen M. Gorman said...

Holy hospitality Batman!

Paul, I'll volunteer for the trip...thanks for the link - fascinating.

Patient Dave said...

Well, go for it. No reason it can't be done!

Elliott said...

Reminds me of the most significant correlation found on surveys for in-house customer training at AT&T (the old one). The better people rated the food, the better they rated the overall training.

Of course, in the US, the cost of the visit would have actually been somewhere between $30 and $85 based on the (somewhat incomplete) description. Seems like the Thai had between $50 and $100 left to wow them with the service. I'm sure you could have gotten much more personal service for that kind of money in Bangkok than starched whites and bottled water.

Bangkok Hotels, Thailand said...

I knew thai people is mind-service and always smile when they meet strangers...