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This is a blog by a former CEO of a large Boston hospital to share thoughts about negotiation theory and practice, leadership training and mentoring, and teaching.
About Me
- Paul Levy
- Negotiation advisor, author, speaker; former hospital CEO, regional water and wastewater system CEO, and public utilities regulator. But above all, coach.
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Patient-Centered Links
- Celebrity Diagnosis
- Citizens for Patient Safety
- Cracking Health Costs
- Diabetes Mine
- Educate the Young
- Gilles Frydman Patient Driven
- Inspire -- Online Patient Communities
- Institute for Clinical Systems Improvement
- Living with Breast Cancer
- Look Me in the Eye by John Elder Robison
- MedShadow
- PULSE of Florida
- Palliverse
- Patient's Progress
- Reports from a Resident Alien
- Richard Corder
- Riding the Cancer Coaster
- Sitaram Bhartia
- Society for Participatory Medicine
- The Empowered Patient Coalition
- The Improvement Quotient, NICHQ
- The Momo Blog (in memoriam)
- The Naked Doctor
- Very Light No Sugar
- Word Medicine
- Xeloda Side Effect & Henna (in memoriam)
- e-Patient Dave
- e-patients
Transparency and Lean Related Links
- Bruce Hamilton's Old Lean Dude
- How to implement Lean thinking in business
- Justin's HOPE at The Task Force for Child Survival and Development
- Lean Connection Center, LEI
- Lean Enterprise Institute
- Lean Simulations
- Mark Graban's Lean Blog
- Medically Induced Trauma Support
- Paul Levy compendium of posts on this topic
- Returning Joy to Patient Care through Lean Transformation
- Saskatchewan Health Quality Council
- Tim McMahon's A Lean Journey
General Topical Links
- Apothecurry
- Barbara Duck's The Medical Quack
- Better Health with Dr. Val
- Cracking Health Costs
- David Harlow's Health Blawg
- David Williams' Health Business
- Disruptive Women in Health Care
- Gary Schwitzer's HealthNewsReview
- Halamka's Geek Doctor
- Health Affairs Policy Journal
- Health Beat by Maggie Mahar
- Health Care Renewal
- Health Populi
- Health Wonk Review
- Hospital Impact
- IHI Open School
- John McDonough's Health Stew
- Kevin, MD
- Kicking Back
- Kyle Samani
- Leah Binder
- Marijke, nurse turned writer
- McBride Blog on Health Policy
- Med Page Today
- Medgadget
- Media Nation
- Medical Professionalism Blog
- Phil Baumann -- Health is Social
- Richard Wittrup's Health Care Anew
- Success in Healthcare
- The (UK) Health Foundation blog
- The Health Care Blog
- The Incidental Economist
- The doctor weighs in
Nurse, Doctor & Other Caregiver or Related Links
- 33 Charts
- A cartoon guide to becoming a doctor
- Academic Ob/Gyn
- Budd's Blog
- Controversies in Hospital Infection Prevention
- Dr. Bruce Campell's Reflections in a Head Mirror
- Dr. Deb Pschological Perspectives
- Dr. Gillick's Perspectives on Aging
- Dr. Marc-David Munk
- Dr. Wes
- Dr. Whitecoat
- Emergency Medicine Cases
- Faculty of Medical Leadership and Management
- Geriatrics and Palliative Care
- GruntDoc
- Health Care Organizational Ethics
- HemOnc.org
- Juggling with Julia
- MD Whistleblower
- Margaret McCartney
- Medical School Financial
- Neuropathology Blog
- Nursetopia
- Oral Health Matters
- Pallimed, Hospice & Palliative Medicine
- Pam Ressler
- Roni Zeiger, MD
- Success in Healthcare
- Suture for a Living
- Ted Eytan, MD
- The Doctor Weighs In
- The Hospital Leader
- Wachter's World
CEO bloggers
- Anna Roth, CEO of Contra Costa Regional Medical Center
- Barry Ronan, Western MD Health System
- Dr. John Popovich Jr. , CEO of Henry Ford Hospital
- Eric Dickson, U Mass Memorial
- Geraint Martin, Counties Manukau District Health Board
- Rob Colones, CEO of McLeod Health in South Carolina
- Scott Kashman, Lee Memorial
- Vivian Lee, University of Utah
Media Sponsored Links
Blog Archive
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2007
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June
(34)
- Clustrmap
- Minor deities?
- For students -- Too menial for you?
- A medical student grows and learns
- Misplaced Priorities
- Uh oh, we're making it TOO nice!
- Primary Source
- High NOTES
- Defining Service
- More on storefront clinics
- How we manage
- For Students -- Doing the Right Thing
- Errors of Misperception
- W(h)ither the Globe?
- New links
- Best one-liner from a patient
- Online with real clinical results
- In memoriam: Mr. Wizard
- For Students -- Go to college reunions
- More on mystery shoppers
- Muddy Buddy
- Time to call HBS?
- Marine buddies
- Return of the robots
- Dance and poetry, music, and a poetry slam?
- For Students -- Hospital Business Planning
- In memoriam: Clete Boyer
- Neck manipulation and strokes?
- Death close up
- Advice to referees -- and managers?
- Is it sponsored by the NHS?
- For students -- I lost Wednesday!
- A view of the NHS, and Switzerland
- To Indians
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June
(34)
4 comments:
Holy hospitality Batman!
Paul, I'll volunteer for the trip...thanks for the link - fascinating.
Well, go for it. No reason it can't be done!
Reminds me of the most significant correlation found on surveys for in-house customer training at AT&T (the old one). The better people rated the food, the better they rated the overall training.
Of course, in the US, the cost of the visit would have actually been somewhere between $30 and $85 based on the (somewhat incomplete) description. Seems like the Thai had between $50 and $100 left to wow them with the service. I'm sure you could have gotten much more personal service for that kind of money in Bangkok than starched whites and bottled water.
I knew thai people is mind-service and always smile when they meet strangers...
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